Anika Graham
CARE TEAM REP
Talent
Orlando, FLMember since June 23, 2026
FMLAHIPPA ComplianceExcellent interpersonal and communication skillsTime managementCold calling & High Call Volume managementAdaptability
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FMLAHIPPA ComplianceExcellent interpersonal and communication skillsTime managementCold calling & High Call Volume management
About
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Experience
CARE TEAM REP - SEDGWICK
(2023-02)
- Serve as the main contact for claimants and providers, assisting with disability, leave, and worker compensation claims.
- Handle high-volume calls with empathy while updating and maintaining accurate claim information.
- Coordinate with internal teams to ensure timely claim resolution and excellent customer service.
PATIENT CARE COORDINATOR - ASSIT RX
(2019-11 - 2023-02)
- Assist care members with medication refills.
- Provide estimates for medication cost.
- Process insurance verification, appeals, and coverage of re-determinations for medications denied to members.
- Inform members about in-network pharmacies with the lowest costs and other benefits that may be available to them.
Education
High School Diploma - Ocoee High School (2016)
Skills
CARE TEAM REP
