Haley Smith

I have a strong passion and an eagerness to learn and grow in the medical field. I have 12 years experience and a professional background in Healthcare management/ and Passion for quality Patient Care

Billing Specialist - Ivy Rehab Network - White Plains, NY

(2025-10)

• Maintained credentialing and billing records, ensuring timely submissions and follow-up with payers to prevent denials
• Collaborated with stakeholders and third-party vendors to resolve claim issues and manage unresolved claims
• Verified insurance details and resolved discrepancies with Patient Coordinators
• Supported research and testing of new payer contract terms, reimbursement details, and billing standards
• Assisted patients and Patient Coordinators with billing inquiries and account resolution
• Prepared detailed reports on billing and accounts receivable status
• Maintained accurate documentation and communication in patient ledgers and charts

Billing Specialist - Gainesville Physical Therapy - Gainesville, GA

(2021-08 - 2025-06)

• Processed and submitted accurate invoices ensuring compliance with billing policies and procedures
• Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collections
• Verified patient eligibility and obtained prior authorizations in a timely manner
• Addressed customer inquiries and resolved billing disputes to maintain positive relationships
• Performed audits of billing records to ensure accuracy and completeness of financial data
• Recorded and reconciled customer payments including checks, credit cards, and electronic transfers

Billing Specialist/Patient Account Representative - Kidney Care Center of Georgia - Gainesville, GA

(2020-01 - 2022-11)

• Prepared, reviewed, and transmitted claims using EPIC billing software, including electronic and paper claims
• Verified patient eligibility and identified primary, secondary, and tertiary insurances for accurate billing
• Followed up on unpaid claims, appeals, and claim resubmissions within standard billing cycles
• Supported remote practice staff and team members with billing inquiries and processes
• Demonstrated excellent communication skills with professional telephone manners
• Utilized ICD-10 and CPT coding terminology to ensure accurate medical billing
• Completed additional duties and projects as assigned by management

Lead Med Tech - Manor Lake Assisted Living - Gainesville, GA

(2016-02 - 2020-02)

• Administered medications and assisted residents following established guidelines and state laws
• Reported abnormal findings and ensured compliance with patient rights and HIPAA regulations
• Supported residents with daily living activities and provided companionship
• Participated in activity programs and maintained accurate documentation

ER Assistant - Northeast Georgia Health Systems Inc - Gainesville, GA

(2014-05 - 2018-03)

• Performed clerical duties including managing multiple phone lines and patient consults
• Gathered and organized medical records for patients and coordinated with doctors on call
• Provided patient care support and maintained accurate documentation
• Assisted in communication and coordination within the emergency department

High School Diploma - EAST HALL HIGH SCHOOL (2010-05 - 2012-08)