Alista Eiley

I help healthcare clinics improve operations by solidifying an excellent patient experience through systemizing tasks and monitoring performance.

Community Outreach Coordinator / Clinic Operations at Birmingham Wellness dba Greystone Chiropractic (2025-01 – Present)

• Directed front-office operations — scheduling, intake, exam support, and checkout — for a four-provider, multi-disciplinary practice.
• Independently led a full ChiroHD EHR implementation and clinic-wide onboarding; rebuilt new-patient intake forms and scheduling logic in Sked; troubleshot workflow and data-continuity issues during the transition.
• Verified insurance eligibility and benefits across multiple payors, processed payments, reconciled billing errors, and performed AR cleanup; onboarded and monitored new merchant services and tracked revenue impact post-implementation.
• Provided input on pricing strategy, including a practice-wide price increase; designed patient recall and lifecycle retention tracking; identified upsell and bundling opportunities across services.
• Authored a structured onboarding framework for administrative staff; personally trained two newly hired associate providers and front-desk staff on systems, patient flow, and procedures.
• Took direct ownership of all patient phone, text, and email communication, reducing missed appointments from 17.33% to 5.71% and cancellations by more than 75% within roughly 14 weeks; built a weekly operational scorecard (an 8-tab reporting system) to track new-patient flow, retention, and revenue.
• Created brand-aligned marketing collateral and promotional assets; independently created, filmed, and published short-form video and static content for patient and community engagement, including provider spotlights and service announcements.
• Redesigned internal meeting agendas and structure to improve clarity, accountability, and follow-through; served as a regular facilitator to keep priorities on track.
• Coordinated facility maintenance and vendor relationships (HVAC, waste management, city utilities, fire department access and safety review); maintained HIPAA compliance and supported records and imaging requests.
• Planned and executed community outreach initiatives and local business partnerships; represented the practice at open houses and community events.

Researcher I at University of Alabama at Birmingham (UAB) (2022-11 – 2023-07)

• Managed sensitive participant documentation and ensured compliance with research protocols.
• Communicated clearly with diverse stakeholders regarding eligibility and documentation requirements.
• Maintained detailed, organized records under strict regulatory guidelines.

Library Assistant II at Public Library System (2019-10 – 2022-01)

• Delivered consistent, high-quality service in a fast-paced, community-centered environment.
• Planned and executed children's programming events and public engagement initiatives.
• Created promotional materials using Canva to support program visibility and attendance.

Bachelor of Science in Chemistry – Troy University

Associate of Science in Chemistry – Wallace Community College