Shelby Adkison

Results-driven leader with over 20 years of experience in property management and operations, supported by a background spanning multiple industries. Known for consistent, people centered leadership, I bring a positive, solutions-oriented mindset grounded in integrity, transparency, and a strong commitment to delivering exceptional service.

Technical Account Manager - Yardi Systems - Roswell, GA

(2021-01 - 2025-01)

• Managed 14 multifamily SaaS client accounts, strengthening relationships and increasing revenue by 20%.
• Oversaw vendor contracts, SLA performance, compliance, and technical issue resolution.
• Collaborated with cross-functional teams to deliver customized solutions aligned with client goals.
• Negotiated renewals and upsell opportunities, contributing to long-term account retention.
• Delivered technical presentations, product demos, and upgrade training sessions to client teams.
• Served as a subject matter expert, testing new software functionality, data fixes, and system configurations.
• Provided exceptional customer support, resolving complex issues promptly and professionally.
• Managed billing programs, ensuring accurate consumption data, cost allocation, and invoice production.
• Analyzed utility data with full drill-down to meter level to support client reporting and cost management.

Senior Community Director – Mixed Use - Greystar - Atlanta, GA

(2021-01 - 2021-12)

• Oversaw daily operations for a mixed-use community that included both residential and commercial spaces, ensuring seamless coordination between the two asset types.
• Managed all commercial units connected to the property, including tenant relations, lease compliance, renewals, and operational support for retail and office tenants.
• Served as the primary point of contact for commercial tenants, addressing escalations, coordinating maintenance needs, and ensuring service delivery met contractual obligations.
• Handled full financial oversight for the commercial portfolio, including budgeting, forecasting, monthly financial reporting, and variance analysis tied to commercial revenue streams.
• Reviewed, tracked, and reported on all commercial lease agreements, CAM reconciliations, rent escalations, and percentage-rent structures where applicable.
• Coordinated with ownership, asset management, and accounting teams to ensure accurate reporting of commercial deal performance and alignment with pro forma expectations.
• Managed vendor contracts and operational services supporting commercial spaces, ensuring compliance with scope, service levels, and budget.
• Partnered with leasing teams and brokers on commercial leasing activity, including onboarding new tenants, supporting build-outs, and ensuring adherence to lease terms.
• Ensured compliance with local regulations, safety standards, and commercial lease requirements across all mixed-use components.
• Monitored operational KPIs for both residential and commercial segments, identifying performance gaps and implementing corrective strategies.
• Supported capital planning and execution for commercial areas, including improvements, tenant build-outs, and long-term asset preservation.
• Fostered strong relationships with tenants, vendors, and internal stakeholders to maintain high satisfaction and operational excellence across the mixed-use environment.

Regional Property Manager - Beztak Real Estate Development - GA & SC Properties

(2020-01 - 2021-12)

• Supervised 12 LIHTC properties (3,000+ units) during portfolio preparation for sale.
• Ensured HUD compliance, tenant relations, financial reporting, and operational excellence.
• Directed lease-ups and stabilization of new tax-credit assets, achieving full occupancy within target timelines.
• Implemented regional compliance protocols, reducing audit findings by 75%.
• Trained teams on LIHTC eligibility, income calculations, and recertification processes.
• Developed internal audit tools to identify discrepancies and streamline corrections.

East Coast Operations Specialist - Trinity Property Consultants - Atlanta, GA

(2016-01 - 2020-12)

• Supported VP, Asset Manager, and Regional Managers across a 20-property East Coast portfolio.
• Repositioned three underperforming Alabama assets, improving economic occupancy and contributing to profitable sales.
• Conducted portfolio-wide audits, identifying revenue loss and implementing corrective strategies.
• Led due diligence, takeovers, and operational transitions for new acquisitions.
• Trained teams in Yardi Voyager, Entrata, and YieldStar; ensured accurate applicant processing and documentation.
• Managed budgets, capital improvements, marketing, vendor contracts, forecasting, AP/AR, collections, and reporting.

Senior Community Director - CWS Apartment Homes - Atlanta, GA

(2012-01 - 2016-12)

• Directed the daily operations of a luxury high-rise apartment community and HOA-managed amenity spaces, ensuring exceptional resident satisfaction and operational excellence.
• Led, coached, and developed a team of 8 leasing, maintenance, and administrative professionals, fostering accountability, collaboration, and high performance.
• Managed the property's financial performance, including accounts receivable, accounts payable, budgeting, rent collections, delinquency management, and expense control.
• Oversaw monthly financial reporting, variance analysis, occupancy reporting, forecasting, and revenue optimization to achieve ownership goals.
• Conducted comprehensive lease file audits to ensure compliance with company policies, Fair Housing regulations, and internal audit standards.
• Monitored occupancy, leasing trends, resident retention, and renewal strategies to maximize revenue and maintain strong property performance.
• Partnered with vendors, contractors, and HOA board representatives to oversee maintenance projects, capital improvements, and common area operations.
• Resolved resident concerns and escalated issues professionally, building strong relationships while maintaining high customer service standards.
• Ensured compliance with company policies, safety standards, and regulatory requirements while maintaining audit-ready documentation.
• Coordinated annual budgeting, contract management, invoice approvals, and vendor performance to support efficient property operations.
• Recognized for strong leadership, operational efficiency, and delivering consistent financial and resident satisfaction results.

College Preparatory Diploma - Mount Vernon Christian Academy