Shannon Kettering
Versatile professional with 10+ years of experience supporting high-volume operations
About
Versatile professional with 10+ years of experience supporting high-volume operations, managing complex workflows, and delivering polished, service-driven experiences across luxury hospitality and sales environments. Highly adaptable and resourceful, excelling in roles that require organization, initiative, multitasking, and strong problem-solving. Recognized for exceptional communication, cross-functional collaboration, and the ability to streamline processes while maintaining a high standard of professionalism and brand representation.
Experience
Front Desk Office Coordinator - Seal Cove Inn - Moss Beach, CA
(2026-04)
- Make reservations
- Greet guests
- Inspect rooms
- Prep breakfast orders
- Tend barista bar
- Serve wine happy hour
- Light inventory
- Collect payments
- Plan reservations and activities for guests
Brand Ambassador - Direct Demo - San Francisco, CA
(2025-08 - 2026-12)
Promote and sell wellness products within Costco locations across the San Francisco market.
- Set up and break down demo tables, ensuring compliance with store standards
- Record POS activity and submit accurate reports to management
- Achieved Food Service Certification
Driver / Chauffer - Spectra 360/ NFLPLA Super Bowl week - San Francisco, CA
(2026-02 - 2026-02)
- Provided safe and reliable transportation services to clients, ensuring punctuality and adherence to traffic laws
- Communicated effectively with clients, providing friendly and professional customer service throughout the journey
- Collaborated with dispatchers or coordinators to optimize route planning for efficient service delivery
Delivery Driver (Seasonal) - UPS - San Francisco, CA
(2025-12 - 2026-01)
- Delivered packages on tight deadlines while maintaining accuracy and customer satisfaction
- Utilized mobile applications and handheld devices for routing, tracking, and delivery confirmation
- Managed high-volume workloads during peak season with strong time-management skills
Marketing Executive / VIP Lounge Attendant - Hilton Grand Vacations - Kaanapali, HI
(2024-02 - 2024-08)
- Executed on-site events to attract potential customers and increase visibility and sales
- Coordinated dinner reservations and guest requests with prompt, professional communication
- Managed inventory of refreshments and prepared VIP welcome gifts
- Provided guests with local event information, including art and music festivals
- Served as liaison between Marketing and Sales teams, improving communication and supporting revenue growth
Manager on Site / Administrative Support - American Red Cross - Lahaina, HI
(2023-11 - 2024-02)
- Coordinated volunteer schedules for community outreach and relief programs
- Managed supply inventory to prevent shortages during emergency operations
- Trained volunteers on safety protocols to ensure readiness and compliance
- Oversaw case documentation, ensuring accurate and timely data entry
- Conducted welfare checks and distributed meals and snacks to fire survivors daily
Marketing Executive / Concierge / Sales - Westin Hotel by Marriott - Kaanapali, HI
(2016-05 - 2023-07)
- Coordinated guest reservations, activities, and special requests to enhance vacation experiences
- Built strong customer relationships, increasing repeat stays and driving sales
- Facilitated communication between guests and sales teams to support engagement and conversions
- Promoted local businesses through coupon distribution and partnership outreach
- Delivered personalized service for birthdays, anniversaries, and VIP guests
- Supported guest engagement and vacation planning with a high level of professionalism
Education
Communications - Communications - Georgia State University College
