Allahna Lawrence

Retail and operations professional experienced in managing daily store operations and leading shift teams to meet business goals. Uses strategic planning to keep operations running smoothly while delivering exceptional customer service. Track record of leadership and problem-solving in fast-paced, customer-facing environments.

Delivery Driver Assistant at DoorDash (2024-02 – Present)

• Provided exceptional service to customers, answering questions and concerns related to orders and delivery times.
• Enhanced customer satisfaction with prompt, courteous service during deliveries.
• Resolved customer complaints professionally, ensuring concerns were addressed effectively.
• Reduced potential damage claims by carefully handling fragile items during loading and unloading.
• Adapted to changes in routes or schedules due to unforeseen circumstances, minimizing disruption in service.
• Participated in ongoing training opportunities to build skills relevant to the role.
• Identified potential areas for improvement and shared concerns and suggestions with the driver.
• Assisted in maintaining vehicle cleanliness.

Key Holder at Mimmic (2026-02 – 2026-05)

• Guided customers in product selection and inquiries, enhancing the overall shopping experience.
• Processed sales transactions accurately using point-of-sale systems.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Managed store operations as key holder, overseeing cash drawer counts, equipment management, and staff supervision.

Supervisor of Operations at GQ Professional Cleaning Services (2022-04 – 2023-09)

• Trained and managed staff, establishing clear expectations and fostering a positive work environment through open communication and accountability.
• Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
• Maintained positive, effective communication among staff and organization leaders, reducing miscommunication and missed deadlines.
• Participated in recruitment efforts, helping ensure candidates were a good fit for the company and role.
• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace.
• Cleaned floors, windows, and fixtures after closing to maintain an organized, tidy work environment.
• Built rapport with customers to foster loyalty and drive repeat business.

Associate Degree Program in Business and Fashion – Broward College