Allysa Jacobs

Behavioral health and client support professional with experience helping open an inpatient recovery facility, training BHT staff, and performing daily team leadership duties. Skilled in intake coordination, client documentation, group facilitation, and collaboration with counselors and therapists. Additional experience in healthcare operations, customer service, technical support, and project analysis.

Behavioral Health Technician - Des Moines Wellness - Des Moines, IA

(2026-06 - 2026-10)

• Helped open a new inpatient recovery facility by preparing resident spaces, organizing supplies, and supporting the setup of daily workflows.
• Trained and onboarded BHT staff on facility procedures, daily responsibilities, and resident support practices.
• Performed team lead responsibilities, including coordinating assignments, supporting floor coverage, and providing day-to-day guidance to coworkers.
• Coordinated client intakes and provided client pickups and transportation to support admissions and access to services.
• Documented client observations, interactions, and relevant updates in client records.
• Collaborated with counselors and therapists to strengthen client rapport, communication, and engagement by sharing relevant observations and insights.
• Facilitated recovery groups and activities focused on coping skills, self-reflection, and personal growth; developed worksheets, tracking forms, and facility signage.

Sales - Capital City Motor Company - Des Moines, IA

(2023-01 - 2025-03)

• Supported customers from initial inquiry through vehicle handover, building relationships and answering questions throughout the sales process.
• Coordinated automotive deliveries and followed dealership procedures and industry requirements.

Environmental Services - Ramsey Village - Des Moines, IA

(2020 - 2022)

• Cleaned and sanitized resident rooms and common areas, following infection control procedures.
• Managed laundry, restocked supplies, and prepared rooms for new admissions.

Project Analyst I - CenturyLink - Des Moines, IA

(2017-12 - 2018-11)

• Conducted quality checks, maintained project tracking tools, and reported issues affecting timelines or budgets.
• Coordinated communication among project teams and stakeholders to support project delivery.

Inbound Team Lead - Ventech Solutions - Urbandale, IA

(2014-02 - 2017-12)

• Led a technical support team, guided customer issue resolution, and supported service quality standards.
• Investigated recurring issues and collaborated across departments to improve the customer experience.

Associate of Science - Information Technology - Kaplan University (2015-05)