Behavioral Health Technician at The Sylvia Brafman Mental Health Center (2025-03 – Present)
- Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
- Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Supported the implementation of behavior modification plans developed by licensed professionals through consistent monitoring of target behaviors
- Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
- Provided emotional support and encouragement to clients during their recovery process
Training Analyst at Naviant Counseling Services (2025-03 – 2025-09)
- Responsible for assessing training needs and designing and developing training programs for the company
- Responsible for evaluating their effectiveness and using data to improve learning outcomes
- Ability to identify and address training gaps and challenges
Deli Clerk at Publix (2024-10 – 2024-06)
- Food preparation which includes making sandwiches, slicing meats and cheeses, pricing, and packaging items
- Customer service which includes greeting customers and creating a great experience
- Operating and cleaning certain equipment to maintain safety and sanitation requirements according to state and government regulations
- Teamwork is another task that involves working with other team members with maintaining production
- Perform assigned duties
- Be able to work in a flexible work environment and multitask
Deli Associate at Publix supermarkets (2024-10 – 2025-06)
- Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
- Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
- Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines
- Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
- Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins
App Ambassador and Online Content Moderator at Woman Evolve Inc. (2024-01 – 2025-01)
- Responds to user inquiries, comments, and messages, providing support and directing users to relevant resources
- Identifies and addresses content violations, fostering a safe and respectful online environment
- Creates content to promote engagement and fosters a sense of community among users
- Gathers user feedback to enhance app functionality and user experiences
- Promotes the brand and products or services
- Representative of the Woman Evolve team within the app
- Sharing social media content and event information
- Maintain relationships between the delegation and the team In Home Caregiver at Self-Employed (2023-12 – 2024-09)
- Support clients by completing activities of daily living such as laundry, assisting with medication management, meal prep and cooking
- Responsible for setting appointments with doctor
- Transporting older adult to and from doctor's appointments
- Running personal errands such as grocery shopping
- Monitoring health concerns and documenting
Store Manager at Legacy Boutique (2020-09 – 2023-12)
- Responsible for daily store operations
- Maintain records of orders and inventory
- Assist customers by answering questions, complaints, and concerns about various products
- Responsible for expanding business and increase sales
- Encourage, mentor, and train employees
- Marketing business and implementing sales promotions
Patient Safety Attendant at Touch point Ascension Health (2018-02 – 2020-09)
- Trained 6 new employees resulting in employee retention
- Informed nursing staff of any safety issues or medical issues about the patient
- Charted behaviors and actions of the patient every 15 minutes or 30 minutes
- Cared for up to 7 safety patients or 1:1 care for patients on suicide watch
- Maintained a safe and healthy environment for the patient and staff
Certified Nursing Assistant at Shadescrest Nursing Home and Rehabilitation Center (2013-06 – 2017-04)
- Provided exceptional care to residents
- Trained 12 new employees resulting in employee retention
- Obtained accurate vital signs for patients at the beginning
- Charting input and output, skin assessments, and behaviors in the highest of professional standards
- Collaborated closely with physical therapy department and occupational therapy department as the only cross-functional nursing professional CNA
