Monique Branch

A dependable and hardworking professional that will work to transform the lives of each client by building therapeutic relationships. The goal is to lead and guide those who are facing a challenging time in their current environment. Highly skilled at relationship building, implementing client care, and being a positive role model.

Behavioral Health Technician at The Sylvia Brafman Mental Health Center (2025-03 – Present)

• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
• Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
• Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
• Supported the implementation of behavior modification plans developed by licensed professionals through consistent monitoring of target behaviors
• Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
• Provided emotional support and encouragement to clients during their recovery process

Training Analyst at Naviant Counseling Services (2025-03 – 2025-09)

• Responsible for assessing training needs and designing and developing training programs for the company
• Responsible for evaluating their effectiveness and using data to improve learning outcomes
• Ability to identify and address training gaps and challenges

Deli Clerk at Publix (2024-10 – 2024-06)

• Food preparation which includes making sandwiches, slicing meats and cheeses, pricing, and packaging items
• Customer service which includes greeting customers and creating a great experience
• Operating and cleaning certain equipment to maintain safety and sanitation requirements according to state and government regulations
• Teamwork is another task that involves working with other team members with maintaining production
• Perform assigned duties
• Be able to work in a flexible work environment and multitask

Deli Associate at Publix supermarkets (2024-10 – 2025-06)

• Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
• Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
• Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
• Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines
• Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
• Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins

App Ambassador and Online Content Moderator at Woman Evolve Inc. (2024-01 – 2025-01)

• Responds to user inquiries, comments, and messages, providing support and directing users to relevant resources
• Identifies and addresses content violations, fostering a safe and respectful online environment
• Creates content to promote engagement and fosters a sense of community among users
• Gathers user feedback to enhance app functionality and user experiences
• Promotes the brand and products or services
• Representative of the Woman Evolve team within the app
• Sharing social media content and event information
• Maintain relationships between the delegation and the team In Home Caregiver at Self-Employed (2023-12 – 2024-09)
• Support clients by completing activities of daily living such as laundry, assisting with medication management, meal prep and cooking
• Responsible for setting appointments with doctor
• Transporting older adult to and from doctor's appointments
• Running personal errands such as grocery shopping
• Monitoring health concerns and documenting

Store Manager at Legacy Boutique (2020-09 – 2023-12)

• Responsible for daily store operations
• Maintain records of orders and inventory
• Assist customers by answering questions, complaints, and concerns about various products
• Responsible for expanding business and increase sales
• Encourage, mentor, and train employees
• Marketing business and implementing sales promotions

Patient Safety Attendant at Touch point Ascension Health (2018-02 – 2020-09)

• Trained 6 new employees resulting in employee retention
• Informed nursing staff of any safety issues or medical issues about the patient
• Charted behaviors and actions of the patient every 15 minutes or 30 minutes
• Cared for up to 7 safety patients or 1:1 care for patients on suicide watch
• Maintained a safe and healthy environment for the patient and staff

Certified Nursing Assistant at Shadescrest Nursing Home and Rehabilitation Center (2013-06 – 2017-04)

• Provided exceptional care to residents
• Trained 12 new employees resulting in employee retention
• Obtained accurate vital signs for patients at the beginning
• Charting input and output, skin assessments, and behaviors in the highest of professional standards
• Collaborated closely with physical therapy department and occupational therapy department as the only cross-functional nursing professional CNA

Master's degree in Clinical Mental Health Counseling – Liberty University (2026-02)

Master's degree in Industrial & Organizational Psychology – Southern New Hampshire University (2025-03)

Bachelor's of Psychology in Mental Health in Psychology – Southern New Hampshire University (2022-12)

Graduate in Applied Health – Bevill State Community College (2012-03)