Alonza Faison

Detail-oriented administrative professional with over six years of experience providing administrative support, records management, document processing, customer service, and office coordination in fast-paced environments. Experienced in maintaining confidential records, processing documentation, supporting daily office operations, coordinating communications, and managing multiple priorities. Proficient in Microsoft Office, QuickBooks, and multiple database systems with a strong commitment to accuracy, organization, and public service.

Customer Service Agent at PECO Energy (2020-03 – Present)

• Review, verify, and process customer assistance applications while maintaining accuracy and confidentiality.
• Maintain electronic customer records and process documentation in multiple computer systems.
• Coordinate communication between customers, supervisors, and internal departments to resolve issues efficiently.
• Review documentation, identify missing information, and obtain required records.
• Provide administrative support through document processing, records management, and data entry.
• Manage multiple priorities while consistently meeting productivity and quality standards.
• Troubleshoot system issues and assist coworkers to improve workflow efficiency.

Delivery Helper at FedEx (2018-08 – 2020-03)

• Organized delivery routes and prepared packages for efficient distribution.
• Provided excellent customer service while meeting daily deadlines.

Tax Intern at Standberry & Associates (2017-11 – 2018-03)

• Entered client information into QuickBooks and maintained confidential records.
• Answered phones, greeted visitors, prepared paperwork, and supported daily office operations.

Pitt Community College