Alvaro Bello

Polyvalent polyglot professional with 10+ years of experience in wholesale and retail environments, product or producer procurement, food and mining commodities intermediation, opening new international markets, import and export logistics. Recognized for his ability to provide an excelsior customer service by communicating with customers in 4 different languages providing an effective active listening, showing empathy and team group attitude that ensure increasing sales, trusted client retention and positive feedback that drive profitability.

Credit Card Fraud Specialist at Teleperformance USA, Inc (2026-03 – 2026-07)

• Answers ENGLISH & SPANISH Bank of America phone calls from unsatisfied and unhappy customer that has suffered fraud in their credit card in a timely manner with outstanding customer service.
• Authenticate customers by doing outbound calls and following protocol.
• Analized customer's point of view for fraud claim and determine if transactions were actual fraud or a billing dispute.
• Filling up documentation and filing fraud claim.
• Analizing declined existing claim to have argument for reconsideration and reopening.
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.

Procurement Commodity Manager at Enigma Trading & Export LTDA (2020-01 – 2025-12)

• Negotiated with buyers the acquisition of minerals such as tin, copper cathodes, diamonds, gold, coltan and, cobalt.
• Designed the finantial payment structure and conditions
• Negotiate with farmers and cooperatives white sugar IC45, yellow corn, black beans, white rice, soybean, chicken paws and cooking oil for an intended 12-month contract.
• Established and fosters relationships with suppliers to ensure attainment of organization objectives.
• Negotiated mineral buying procedures and conditions with minerals owner/ local miners in Brazil, Venezuela and Congo.
• Negotiate with freight and transportation vendors routes solutions, conditions and fees.
• Proactively explores new programs for continuous improvements in material and process changes to achieve the best quality, reliability, pricing, and delivery from suppliers.
• Maximized cash flow as related to purchasing activities,
• Performed due diligence and complience to all suppliers.
• Designed, planned, and executed the shipping logistics.
• Draft in English, French, Spanish or Portuguese bilingual contracts to be reviewed for the vendor or buyer legal team.

Roadside Support Specialist at Eagle Tele-Services, Inc (2022-01 – 2024-01)

• Answers all FRENCH, ENGLISH & SPANISH phone calls in a timely manner with outstanding customer service.
• Actively finds solutions for all Emergency Road Service needs concerning commercial vehicles.
• Quickly pinpointing breakdown locations within the U.S and Canada using various mapping tools.
• Finding breakdown locations with minimal information.
• Interacting with fleets, servicing dealers and technicians on the phone and via email.
• Coordinating with the above parties to provide tire replacements for broken down commercial vehicles
• Answering technician and fleet inquiries about products, breakdown ETA's, and miscellaneous information.

Lead Buyer at Starac D.o.o (2018-01 – 2021-01)

• Negotiated and signed MOU with Mine's owner in Madagascar for gold exploration.
• Signed contract agreement with Brazilian Gold Cooperative for gold and tin exploration.
• Negotiate mineral buying procedures and conditions with local miners in Africa and Brazil
• Write all contracts and conditions for buyers & suppliers.
• Verify with authorities export regulations & procedures
• Designed, planned, and executed the shipping logistics.

Production Manager at YAYI MOVIL & Durathor LLC (2013-01 – 2017-01)

• Open market for introductory MOBILE PHONE new brand
• Establish B2B and B2C rapport.
• Mobile phone structure design and production supervision.
• Mobile phone user apps user experience design
• Identify potential suppliers, evaluate their capabilities, and negotiate favorable terms and contracts.
• Analyze pricing proposals, market trends, and cost structures to optimize purchasing decisions.
• Production, sales, supply, and delivery of 60 safety kits for The United Nation Development Program in Dominican Republic.

AS in TV & Radio Broadcasting Programming – Miami Dade College (2009-01 – 2011-01)

AS in Network Administration – TMI Multihexa College (1999-01 – 2001-01)

Certificate in WebSite Development – Computer Technology Institute (1998-01 – 1999-01)

AS in Men's Fashion Design & Mass Production – Campus Notre-Dame-De-Foy College (1995-01 – 1997-01)