Alvin Aragon

Experienced multi-unit operations leader with 32+ years of progressive restaurant management experience, including 15 years overseeing operations across seven locations. Proven background in multi-location leadership, team development, manager training, operational standards, inspections, customer service, staffing, and day-to-day business performance. Advanced from entry-level restaurant operations into General Manager and Area Supervisor leadership through extensive hands-on experience.

Strong ability to coach leaders, identify operational challenges, improve execution, and maintain consistent standards across multiple locations.

Area Supervisor / Multi-Unit Operations Leader - Sonic Drive In - Farmington, NM

(2008)

• Oversaw operational performance and day-to-day activities across seven restaurant locations.
• Provided leadership, coaching, and support to General Managers and restaurant management teams.
• Trained and developed managers and employees on operational procedures, customer service, company standards, and leadership expectations.
• Monitored restaurant performance and worked with management teams to identify operational challenges and implement improvements.
• Supported staffing, scheduling, employee development, customer service, and overall restaurant execution.
• Maintained operational and quality standards across multiple locations.
• Prepared management teams for inspections and addressed operational deficiencies.
• Communicated expectations and performance goals to management teams and followed up on execution.
• Helped develop employees and managers throughout a long-term career with the organization.
• Built extensive knowledge of restaurant operations through more than three decades of hands-on experience.

Cook to General Manager - Sonic Drive In - Bernalillo, NM

(1995 - 2001)

Managed complete day-to-day operations of a high-volume restaurant. Led restaurant employees and management team while maintaining operational and customer-service standards. Managed staffing, scheduling, training, customer concerns, inventory, and daily business operations. Recruited, trained, coached, and developed employees and future managers. Monitored restaurant performance and addressed operational issues. Ensured compliance with company policies, procedures, and quality standards.

• Began career with Sonic at age 16 and progressively advanced through positions of increasing responsibility.
• Developed comprehensive knowledge of restaurant operations, customer service, staffing, training, and leadership.
• Demonstrated long-term commitment, reliability, and ability to grow into leadership responsibilities.

Diploma - Albuquerque High School (1997)