Katrina Lewis

Operations and multi-unit management professional with 20+ years of experience in retail, food service, and facility operations. Proven track record in driving sales, managing P&L, leading large teams, and improving operational efficiency. Skilled in staffing, training, inventory management, compliance, and delivering high-quality customer service in fast-paced environments.

Sales - Floor Department Supervisor/ Appliances/Millwork/Cabinets / Seasonal - Lowe's - Southlake, TX

(2023-04)

• Supervise daily department operations ensuring safety, cleanliness, and product availability
• Coach, train, and develop associates; delegate tasks and monitor performance
• Deliver customer service by identifying needs, recommending solutions, and closing sales
• Manage inventory including down stocking, replenishment, and recovery
• Conduct safety walks and ensure compliance with store safety standards
• Support front-end, fulfillment, and back-end operations as needed
• Maintain IMS and customer care management systems

District Manager - Blaze Pizza - New Orleans, LA

(2018-07 - 2023-03)

• Managed multiple locations with full responsibility for P&L, COGS, and operational performance
• Led hiring, training, coaching, and performance management of staff
• Developed labor schedules aligned with budget and operational goals
• Ensured accurate completion of financial reporting, payroll, and administrative duties
• Controlled inventory, ordering, and vendor relationships to reduce waste
• Enforced food safety, sanitation, and quality standards
• Maintained brand standards and customer satisfaction

Multi-Unit Operations Manager - WWG Management Services LLC - New Orleans, LA

(2015-07 - 2018-07)

• Managed housekeeping operations for multiple government contracts
• Supervised a team of 25 employees including hiring and training
• Coordinated vendor setup and maintained client relationships
• Created schedules aligned with labor budgets and performance targets
• Ensured compliance with hospital policies and procedures
• Managed payroll, reporting, and administrative functions

Multi-Unit Manager - Smoothie King

(2012-08 - 2015-07)

• Oversaw daily operations for multiple store locations
• Led recruitment, onboarding, and training of employees and corporate trainees
• Developed schedules to meet labor and sales targets
• Managed inventory, ordering, and vendor coordination
• Maintained food safety, sanitation, and operational standards
• Ensured product quality and customer satisfaction

Multi-Unit Suite & Catering Beverage Manager / Beverage Director - Mercedes-Benz Superdome & New Orleans Arena

(2006-07 - 2012-11)

• Managed beverage operations across 78 bars and 169 suites
• Supervised 350-400 employees including hiring and training
• Maintained payroll costs between 8-12%
• Managed inventory valued at approximately $325,000 and controlled cost of goods to 18%
• Prepared financial reports, sales forecasts, and operational plans
• Coordinated sponsorships and vendor partnerships

Dome Café Restaurant and Quad Manager - New Orleans Superdome & Arena

(1997-09 - 2006-07)

• Managed restaurant and banquet operations serving up to 5,000 guests
• Supervised 70 employees and daily operations
• Managed inventory, scheduling, payroll, and service execution
• Oversaw food service areas, cashier stations, and beverage stations

PCA Supervisor - INCS Superior Options

(1999-03 - 2006-08)

• Supervised care for disabled children and adults
• Assisted with daily living activities, transportation, and therapy support
• Maintained safe and supportive environments

Associate Degree - Hospitality - Delgado Community College

EMT Training - SLCC

Medical Assistant Training - N.O. Health Careers