Alyssa Carroll

I’m a people-focused professional with experience in hospitality, travel, and guest services who enjoys creating positive experiences for every customer. I thrive in fast-paced environments, stay calm under pressure, and enjoy finding solutions that make people feel welcomed and supported. Known for my strong communication skills, attention to detail, and positive attitude, I take pride in delivering excellent service and being a dependable member of any team.

Travel Sales Advisor at Share The Magic Travel Co. (2021-01 – 2023-12)

• Consulted with clients to design customized vacation packages based on their budgets, interests, and travel goals.
• Recommended and sold vacation packages, resort accommodations, park tickets, dining plans, and additional travel experiences.
• Built strong client relationships through personalized service, resulting in repeat business and referrals.
• Managed the sales process from initial consultation through booking confirmation and trip preparation.
• Addressed customer questions and resolved concerns to ensure a seamless booking experience.
• Maintained up-to-date knowledge of promotions, resort offerings, and travel policies to provide expert recommendations.
• Delivered exceptional customer service while balancing multiple client accounts and deadlines.

Server at Chuys TexMex (2018-10 – 2020-01)

• Assisted guests with menu recommendations, handled all order requests or customizations, and resolved any conflicts to ensure of a positive dining experience.
• Managed multiple tables simultaneously (plus parties of 10+ solo) while prioritizing efficiency, communication, and attention to detail.
• Processed payments, handled cash transactions, and maintained cleanliness and organization throughout the shift.

Housekeeping Supervisor at The Walt Disney Company (2016-05 – 2018-08)

• Maintained cleanliness and presentation standards for guest rooms and resort areas in a high volume hospitality environment.
• Responded promptly to guest requests and resolved concerns with a positive attitude and professionalism.
• Worked closely with other cast members to complete any daily tasks efficiently in a fast paced setting.
• Supported daily operations through efficient room preparation and inventory restock.
• Upheld company safety, cleanliness, and hospitality standards in high traffic resort areas.

B.S. in Hospitality Management – Arkansas State University-Beebe (2024 - Current)