Alyssa Gonzalez

Dedicated Public Safety Professional and John Jay College graduate (Magna Cum Laude) with extensive experience in emergency communications, law enforcement support, and legal case preparation. Proven ability to perform effectively in high-pressure environments, coordinate multi-agency responses, and support investigative operations. Recognized for leadership, crisis management, and commitment to public safety and community service.

Emergency Services Dispatcher - Putnam County - Carmel, NY

(2023-09)

• Assess emergency calls to determine appropriate police, fire, or EMS response and provide pre-arrival CPR and emergency guidance to callers.
• Monitor and manage multiple radio channels simultaneously to coordinate field unit activity during active incidents.
• Conduct background checks and warrant inquiries to assist law enforcement officers during live operations.
• Coordinate communications between emergency services personnel to improve response efficiency and situational awareness.

Parks Enforcement Patrol Officer - NYC Department of Parks & Recreation - New York, NY

(2017-10 - 2023-09)

• Selected as Field Training Officer (FTO) to mentor and train new academy graduates on patrol procedures, public interaction, and legal summons documentation.
• Awarded Unit Citation for participation in a joint operation with NYPD targeting illegal vehicle activity, resulting in multiple arrests and improved park safety.
• Received Commendation for Life Safety for the successful search and rescue of a missing non-verbal autistic child.
• Recognized as part of Team of the Month for consistent excellence in patrol operations and interagency collaboration.
• Ensured safety of park visitors, protected city property, and enforced park regulations through summonses and public education.
• Detained or arrested violators of city and state laws and provided security during major events such as parades and concerts.

Legal Intern - Kings County District Attorney's Office - Brooklyn, NY

(2014-09 - 2015-05)

• Prepared domestic violence cases for trial and Grand Jury proceedings through factual research and evidence review.
• Located and notified witnesses and police officers for court appearances using internal legal databases.
• Prepared legal documents including subpoenas, orders to produce, and material witness orders.
• Developed and delivered a panel presentation with educational materials on domestic violence awareness.

Medical Billing & Mailroom Clerk - Tritech Healthcare Management - Melville, NY

(2015-07 - 2017-09)

• Reviewed patient billing records for accuracy and completeness, identifying and correcting missing information.
• Prepared and submitted electronic and paper insurance claims using specialized billing software.
• Managed high-volume outgoing mail operations and implemented improved document storage systems that reduced retrieval time.

Bachelor of Arts - Forensic Psychology - John Jay College of Criminal Justice