Alyssa Long

Detail-oriented operations professional with experience coordinating client consultations, treatment scheduling and high-volume communications in face paced wellness environments. Skilled organization, patient communicated, and operational support while ensuring profedionsall supportive client experience.

Operations Manager at The Head Spa Sanctuary (2024-06 – 2026-04)

• Coordinated daily consultations, scheduling, and follow-ups in a fast-paced clinic, keeping appointments organized and running efficiently
• Handled a high volume of phone calls and emails, assisting clients with bookings, service questions, and general inquiries
• Reviewed intake forms prior to appointments, confirming medical history, consent forms, and personal details were complete and accurate
• Supported front desk operations by managing scheduling flow and keeping providers on track throughout the day
• Monitored and maintained inventory levels, placing orders and ensuring essential supplies were consistently stocked for daily operations
• Maintained a clean, safe, and professional environment by following sanitation and operational standards
• Assisted with reporting, documentation, and administrative tasks as needed
• Contributed to a welcoming, patient-focused experience from check-in through check-out
• Entered and updated accurate client and employee information within scheduling and record systems

Family Caregiver at Private Family Care

• Assisted with daily care needs, including medication reminders, appointment coordination, and mobility support
• Communicated with healthcare providers and helped manage medical appointments and care schedules
• Maintained a supportive and compassionate environment while ensuring comfort and safety
• Provided organization and oversight for daily routines and care-related responsibilities

Certified Starbucks Barista Trainer at Harris Teeter - Charlotte, NC (2022-07 – 2024-07)

• Directed daily business operations to ensure efficiency, productivity, and quality service across all departments
• Developed and implemented process improvements that enhanced workflow and reduced operational costs
• Managed budgeting, scheduling, inventory, and vendor relations to support business objectives
• Supervised and trained staff, fostering a positive and high-performing team culture
• Analyzed performance metrics and prepared reports to guide strategic decision-making
• Ensured compliance with company policies, safety regulations, and customer service standards

To-Go Specialist at Empire Pizza - Mint Hill, NC (2021-04 – 2023-12)

• Managed phone and in-person orders with accuracy and efficiency to ensure a smooth togo service
• Greeted and welcomed guests, recorded party sizes, and coordinated seating to maintain optimal table flow
• Delivered exceptional customer service in a fast-paced environment, contributing to a positive dining experience
• Collaborated with kitchen and serving staff to ensure timely and accurate order fulfillment

Esthetics Certification in Esthetics – Academy of Nail Technology & Esthetics (2024)

Associate of Arts in General Studies – Central Piedmont Community College (2024)