Shelter Advocate - Salvation Army – Homeless Shelter
(2025-06)
- Support daily operations for a high-capacity shelter, ensuring compliance and resident safety
- Conduct intakes, maintain documentation, and coordinate services
- De-escalate conflicts while maintaining professionalism and empathy
Server/Bartender - Cascade Bar & Grill
(2022-08 - 2025-05)
- Provide outstanding customer service
- Take food & drink orders from patrons
- Accurate use of the P.O.S system, handling cash & credit
- Managing cleanliness throughout the day
Vice President of Operations - Leasing Partners
(2018-02 - 2022-08)
- Led leasing and operations across 8 states, training and developing over 40 leasing professionals
- Improved occupancy from 80% to 97% across multiple communities through strategic leasing and team coaching
- Reduced staff turnover from 50% to 30% by implementing structured onboarding and ongoing training programs
- Standardized leasing processes and operational procedures to improve consistency and performance
- Partnered with property owners to align operations with financial goals and budgets
Business Manager - The Excelsior Group
(2017-02 - 2018-02)
- Managed day-to-day operations including leasing, rent collection, and resident relations
- Prepared financial reports, monitored budgets, and controlled expenses
- Led team training and performance management, improving productivity and resident satisfaction
- Handled move-ins, move-outs, inspections, and vendor coordination
Multi-Site Assistant Manager - Lincoln Property Company
(2014-07 - 2017-02)
- Supported multiple sites with lease renewals, collections, and occupancy management
- Maintained high occupancy and improved resident retention through proactive communication
- Assisted with audits, reporting, and compliance across multiple properties
- Coordinated maintenance and inspections to ensure property standards
Business Manager - Greco Properties
(2013-05 - 2014-07)
- Led lease-up of new community, contributing to timely stabilization and occupancy growth
- Managed leasing, financial operations, and vendor coordination
- Trained and coached leasing staff to achieve occupancy goals
Assistant Business Manager - Lincoln Property Company
(2010-06 - 2013-05)
- Supported leasing, renewals, and collections for multifamily community
- Maintained tenant files and ensured compliance with housing regulations
- Assisted with staff training and daily operations
