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Hello,
My name is Alyssa and I am ready to take on a new role in these challenging times that will help me grow, provide, and improve my work experience. I am confident that I can offer the focused and friendly five star customer service, communication, and problem solving skills you are seeking.
Self Employed 2021-2023
24-7 Intouch 10/2018 to 01/2019
Position: Call Center Customer Service Representative
Duties Included: Take inbound calls, problem solve, follow up with emails. Answer all of the customer’s questions and concerns about the site and how to navigate on different devices. De-escalate difficult customer situations, provide great customer service, and gather customer account information.
Marriott Denver Tech 10/2016 - 02/2017
Duties included: Handle a high volume of customer’s checking in and out from the hotel, learn the computer system, answer phone calls, collect multiple forms of payments, keep guests informed of their benefits, greeting customers, and de-escalating situations.
Denver Custom Plastering 06/2016 - 09/2016
Duties included Answering phones, appointment scheduling, updating patient accounts, filing, data entry, faxing, scanning, email responses.
24-7 Intouch 05/2015 to 05/2016
Position: Call Center Customer Representative for travel site Airbnb
Duties Included: Take inbound calls and follow up with outbound calls. Answer all of the customer’s questions and concerns about the site and how the site works. De-escalate customer situations, provide great customer service, help users create profiles and verify identities.
Safe Splash Swim School 05/2014-05/2015
Duties included: Instructing swimming lessons, cleaning and monitoring the pool area, monitoring the safety of all guests at all times.
Real Estate School 2022-2023
