Sales Operations and Customer Service Director
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With over 10 years of experience in the trenches of high-stakes business scaling, I am an Operational Architect who thrives in high-pressure environments where growth has outpaced infrastructure. I am deeply passionate about diagnosing "process debt" and engineering "zero-friction" systems that transform operational leaks into high-margin revenue engines. I master the art of scalability engineering—most notably architecting an 8-office regional expansion—and the integration of AI-driven workflows and WFM programs that slash overhead while driving millions in new revenue.
From managing 400-person global campaigns for brands like Virgin America to executing 14,000-record data integrity projects, I build the repeatable blueprints that allow companies to scale without the burnout.
I have spent over a decade as a high-level operator, most recently as a Training Manager and Operations Architect where I scaled a regional firm from one to eight locations. Previously, as a Campaign Manager and Trainer at 24-7 Intouch, I led teams of 400 for global brands like Virgin America and Warner Brothers. My core work involves building SOPs from scratch, implementing AI and WFM programs to slash overhead, and identifying process deficiencies to drive millions in revenue.
I master every stage of the talent lifecycle, from recruiting and hiring to performing deep-dive ROI and data analysis. Essentially, I turn chaotic, high-volume environments into streamlined, profitable machines.
I completed my higher education with a focus on business and operational foundations, which provided the academic framework for my career in organizational leadership. This training refined my ability to analyze complex data sets and manage diverse teams across global campaigns. I’ve since supplemented this academic background with hands-on mastery of AI integration, WFM systems, and advanced ROI analysis.
My education serves as the bedrock for my practical expertise in architecting the SOPs and infrastructure required to scale regional and international brands.
