Amanda Baird

Dynamic Assistant Manager at Lucky Brand Jeans with proven expertise in customer experience strategy and conflict resolution. Adept at mentoring teams to enhance performance metrics and driving sales through effective product knowledge. Successfully improved customer relations, leading to increased brand loyalty and revenue recovery opportunities.

Assistant Manager - Lucky Brand Jeans - Bridgewater, NJ

(2021-08)

Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.

• Supported senior managers with day-to-day operational requirements.
• Coordinated employee schedules to provide adequate staff coverage.
• Supported recruiting, training, and professional development efforts.
• Partnering with other managers to resolve escalations and feed product improvements based on customer feedback.
• Team leadership & coaching
• Customer experience strategy
• Performance analytics & KPIs and CSAT
• Conflict resolution & escalations

Sales Associate - Clark's - Bridgewater, NJ

(2021-07)

• Built and maintained customer relationships to encourage repeat business.
• Maintained clean and organized sales floor to enhance customer shopping experience.
• Kept abreast of market trends to inform product recommendations.
• Managed inventory levels to ensure product availability and sales efficiency.

Salesperson - Bath And Body Works, Limited Brands - Bridgewater, NJ

(2017-03 - 2021-08)

• Described product to customers to accurately explain details and care of merchandise.
• Computed sales prices to total purchases and received and processed cash or credit payments.
• Enhanced sales processes for greater efficiency and effectiveness.
• Assisted customers in making informed purchasing decisions.
• Helping customers find products and recommending best sellers.
• Floorset moves

Diploma - Medical Assisting - Everest College (2011-06)