Daniela Alcantar

Dynamic General Manager with proven leadership at Natural De México Corp, excelling in operations management and customer relations. Achieved significant cost reductions through strategic negotiations while fostering a high-performing team. Bilingual in English and Spanish, adept at problem resolution and delivering creative solutions to enhance client satisfaction and drive business success.

General Manager - Natural De México Corp - San Diego, CA

(2023-04)

• Enhanced partnership interactions to promote long-term achievements.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Directed financial planning, workforce evaluations, employee training sessions, timetable management, and contractual negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Provided detailed issue reports to top-tier management promptly.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled purchasing, sales, marketing and customer account operations effectively.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Drove excellence in customer service while overseeing department functions.
• Coordinated with finance department on invoicing procedures, reducing errors and improving cash flow management.
• Supported day-to-day account management for company clients.

General Assistant - Elite Rv Collision & Repair - San Diego, CA

(2022-05 - 2023-01)

• Supported daily operations, ensuring smooth workflow and increasing overall productivity.
• Supported customer service efforts when needed addressing concerns or requests professionally.
• Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
• Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
• Coordinated insurance coverage for goods and packages.
• Developed comprehensive database for client insurance policies, improving accessibility and management.
• Increased customer satisfaction by efficiently managing and resolving insurance claims.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
• Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.

Package Handler - FedEx - San Diego, CA

(2021-05 - 2022-01)

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Followed verbal and written instructions to properly move and ship products.

Associate Of Science - Administration of Justice - Southwestern College (2024-12)

Montgomery High School (2019-07)