Dispatcher/Logistics Coordinator at Auto Transport Junction (2023-04 – 2023-06)
- Working with the owner & clients to set up files, loads & orders.
- Calling carriers to coordinate dates for pick up and delivery.
- Using load boards for postings and dispatching loads.
- Checking insurance to meet all standards for the client.
- Negotiating & troubleshooting to earn the client's business.
Booking Agent - Dispatcher at Yellowfin Logistics (2021-06 – 2022-11)
- Managed high-volume customer service and sales calls, supporting regular clients and approximately 30 new leads daily by answering inquiries, providing recommendations, and securing bookings.
- Negotiated essential contract terms, including pricing and transport schedules.
- Dispatched loads to carriers and managed online booking systems.
- Provided comprehensive follow-up on all dispatches, confirming pick-up and drop-off dates with both drivers and clients.
- Used specific CRM software to manage client records and booking workflows.
Booking Agent/Dispatcher at State By State (2018-03 – 2020-08)
- Managed inbound customer calls, addressed client needs, resolved concerns, and de-escalated issues to improve satisfaction and finalize bookings.
- Generated quotes using Jtracker from central dispatch samples and negotiated pick-up dates with potential clients.
- Coordinated bookings based on provided leads and managed the full dispatch process for all orders.
- Built rapport with callers while answering questions and tailoring services to meet client requirements.
