Amanda Ballard

Dedicated professional seeking a remote customer support role, drawing on 8 years of successful experience working from home. My background as a Dispatcher and Auto Transport Broker has built high proficiency in multitasking and conflict management, preparing me to transition into a new field while maintaining a firm commitment to completing tasks with efficiency and accuracy.

Dispatcher/Logistics Coordinator at Auto Transport Junction (2023-04 – 2023-06)

• Working with the owner & clients to set up files, loads & orders.
• Calling carriers to coordinate dates for pick up and delivery.
• Using load boards for postings and dispatching loads.
• Checking insurance to meet all standards for the client.
• Negotiating & troubleshooting to earn the client's business.

Booking Agent - Dispatcher at Yellowfin Logistics (2021-06 – 2022-11)

• Managed high-volume customer service and sales calls, supporting regular clients and approximately 30 new leads daily by answering inquiries, providing recommendations, and securing bookings.
• Negotiated essential contract terms, including pricing and transport schedules.
• Dispatched loads to carriers and managed online booking systems.
• Provided comprehensive follow-up on all dispatches, confirming pick-up and drop-off dates with both drivers and clients.
• Used specific CRM software to manage client records and booking workflows.

Booking Agent/Dispatcher at State By State (2018-03 – 2020-08)

• Managed inbound customer calls, addressed client needs, resolved concerns, and de-escalated issues to improve satisfaction and finalize bookings.
• Generated quotes using Jtracker from central dispatch samples and negotiated pick-up dates with potential clients.
• Coordinated bookings based on provided leads and managed the full dispatch process for all orders.
• Built rapport with callers while answering questions and tailoring services to meet client requirements.

– Mcarthur High School (1977-06 – 1981-07)