Amanda Berger

Detail-oriented operations professional with 11 years of experience in high-volume retail, fast food, and casual dining. Proven 3-year track record in team management, cash handling, and POS systems. Committed to driving efficiency and delivering exceptional customer service in fast-paced environments.

Hospitality Team Member at Meddys (2025-05 – 2025-09)

• Welcomed over 100 guests daily, delivered proactive service, and served food orders accurately.
• Processed transactions accurately on POS system for in-store and curbside orders.
• Maintained a clean dining and work area to meet health and safety standards.
• Stocked back-of-house inventory proactively to prevent supply shortages during peak hours.
• Resolved customer complaints quickly and kept high guest satisfaction.
• Prepared and closed the store for daily business.

Hostess at Stroud's (2025-01 – 2025-04)

• Greeted and seated over 50 guests per shift.
• Managed phone reservations and processed curbside orders.
• Used the POS system to handle table seating, phone orders, and daily cash drawer balancing.
• Cleaned and maintained the front of house area to meet guest standards.
• Cleared and set tables quickly to cut down wait times.

Veterinary Assistant at Mission Animal Clinic (2023-10 – 2024-12)

• Assisted in 15+ daily surgeries and exams; managed anesthesia equipment and recovery for all animals.
• Educated pet owners on general health care, nutrition, and preventative medicine to improve pet health.
• Safely restrained and monitored animals of various sizes during exams, treatments, and vaccinations.
• Administered oral, topical, and injectable medications precisely as directed by veterinarians.
• Managed electronic and physical medical records for over 15 patients daily with 100% accuracy.
• Collected, labeled, and prepared lab samples including blood, urine, and cytology.
• Sanitized and stocked kennels and exam rooms daily.
• Sterilized and prepared surgical instruments and equipment for daily procedures.

Veterinary Assistant/Kennel Attendant at Allcare Animal Hospital (2021-08 – 2023-10)

• Fed, watered, walked and medicated over 15 dogs and cats daily following precise dietary and medication instructions.
• Sanitized and prepared 15+ kennels daily according to health standards.
• Monitored the health and safety of 15+ hospital patients and boarders per shift, reporting vital changes to the medical staff.
• Sterilized and organized patient rooms, clinic and boarding areas daily.
• Collected, labeled and prepared laboratory samples.
• Sanitized, autoclaved, and prepared surgical packs and instruments for daily procedures.
• Administer oral medication for hospital patients and boarders as administered by veterinarians.

Store Associate at ALDI (2019-02 – 2021-08)

• Handled daily POS transactions for 100+ customers.
• Addressed customer questions and guided customers to products.
• Completed daily tasks to ensure cleanliness of the store.
• Moved and stocked pallets daily using electric forklifts and manual carts with zero safety incidents.
• Organized and set up high-visibility product displays weekly.

Crew member/Manager at Jimmy John's (2017-03 – 2019-02)

• Input over 200 orders daily into POS system for in-store, drive through, and over the phone.
• Addressed customer inquiries and resolved high-stress conflicts to ensure customer satisfaction.
• Accurately counted and balanced cash drawers totaling $600 daily with a 100% accuracy rate.
• Assigned daily tasks to 5 team members per shift.
• Opened the store by preparing daily food amount and setting up front and back of house.
• Completed daily cleaning tasks to safely close the store and meet health standards.
• Quickly and accurately prepared over 300 sandwiches daily.
• Managed, organized, and prepared catering orders on time.

Manager in training at Little Caesar's (2016-09 – 2017-02)

• Processed over 100 orders daily into POS system for in-store and pick up customers.
• Settled customers questions and complex issues quickly to ensure a positive experience.
• Supervised 3 team members per shift, ensuring all opening and closing duties finished on time.
• Accurately counted and balanced cash drawers totaling $600 daily with a 100% accuracy rate.
• Prepared over 100 pizzas and pizza ingredients daily with speed and accuracy.
• Maintained a safe and clean kitchen according to health standards.

Assistant General Manager at Pita Pit (2015-04 – 2016-09)

• Accurately processed 200+ orders into POS system for in-store, pick up and catering.
• Supervised and delegated opening and closing duties for a team of 6 staff members per shift.
• Solved customer inquiries and complaints promptly, maintaining a high level of customer satisfaction.
• Accurately counted and balanced cash drawers totaling $400 daily with a 100% accuracy rate.
• Managed weekly staff schedules and accurately calculated tip distributions for a team of 15-20 employees.
• Ordered and managed daily inventory needs.
• Prepared 300+ pitas quickly and accurately to customer satisfaction.

Johnson County Community College - GED