Amanda Flood

Experienced management professional adept at optimizing staffing processes and enhancing employee performance through comprehensive training and development initiatives. Successfully supervises teams, manages scheduling assignments, and prioritizes tasks to maintain high standards of operational excellence and customer satisfaction.

Overnight Team Lead - Walmart - Amsterdam, NY

(2021-07 - 2026-06)

• Supervised overnight team to ensure efficient store operation
• Trained new employees on safety protocols, job duties, and customer service standards.
• Participated in disciplinary action when necessary, according to company policies and regulations.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Evaluated employee performance against established goals and standards regularly annually.
• Coordinated with other teams to ensure smooth execution of tasks.
• Planned and led nightly team meetings to review business results and communicate new and ongoing priorities.
• Delegated work to staff, setting priorities and goals.
• Coordinated stock replenishment for various departments during night shifts.
• Organized and stocked merchandise on shelves.
• Managed inventory control to maintain accurate product levels.
• Conducted nightly audits to verify compliance with store standards.
• Implemented best practices for loss prevention and asset protection.
• Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
• Operated forklift, walking stacker and pallet jacks to unload trucks and move products throughout the store.

Package Handler - FedEx Ground - Schenectady, NY

(2021-05 - 2021-06)

• Scanned and loaded packages onto delivery vehicles according to designated locations for efficient delivery.
• Cleared jams and unblocked conveyor system to ensure continuous flow of goods.
• Separated packages on conveyor based on destination
• Tracked item movements using hand-held scanners and physical logs for accurate inventory management.

Recycling Department - Dollar General Distribution Center, Department - Amsterdam, NY

(2020-11 - 2021-04)

• Utilized balers to compress recyclable materials (cardboard and plastic)
• Documented and unloaded trailers with rolltainers of cardboard, plastic, totes, product, and garbage, ensuring proper handling for recycling processes.
• Inspected materials to determine optimal placements for repurposing or disposal, contributing to efficient waste management.
• Sorted, cleaned, stacked, and palletized totes for product shipment reuse, facilitating streamlined logistics for recycling initiatives.
• Sorted and repacked selected returned products for donation
• Documented,performed, and obtained manager sign-off on equipment safety checklist daily prior to use

Benefits Coordinator, Recruitment & Office Support - National Income Life Insurance Company - Albany, NY

(2019-03 - 2021-01)

• Recruitment and Office Support
• Pre-screened resumes and reviewed applications for experience and fit with posted positions.
• Followed up with notable applicants from industry-specific pipelines, events, and job fairs to enhance candidate selection.
• Placed initial review calls to promptly correspond with applicants and coordinate interviews
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Benefits Coordinator
• Engaged with members to ensure accurate beneficiary declarations on policies to confirm beneficiary declarations on accidental policies
• Delivered and reviewed benefit package available to partnered union and association members (In Home Servicing pre COVID/Virtual option post COVID)
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Enrolled qualified members into supplemental insurance coverage based on their needs and financial capacities.
• Conducted annual reviews of policies to update information, assess coverage, and facilitate claims assistance.
• Generated sales by recommending policies and add-ons.

Office Coordinator - Nathan Littauer Hospital - Gloversville, NY

(2018-01 - 2019-02)

• Coordinated patient scheduling, check-in, check-out, and payment processing to ensure smooth office operations.
• Managed appointments, registrations and patient relations in busy Gastrointestinal office.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts
• Received, recorded and addressed incoming and outgoing communication via telephone and email
• Directed patients to exam rooms, fielded questions, reviewed and updated medical history
• Obtained and documented patient vitals in chart
• Gathered forms, verified and scanned insurance cards to collect patient information for billing and insurance filing
• Achieved BLS certification, ensuring readiness for emergency medical situations.

Management - McDonald's - Amsterdam, NY

(2002-07 - 2017-12)

Held various positions including crew member, crew trainer, shift manager, department manager, assistant store manager, and store manager.

• Worked in seven stores within the franchise throughout my 15 years of service: Gloversville, Johnstown, Cobleskill, Cooperstown, Amsterdam, Richfield Springs, and Fultonville
• Completed Advanced Management Development Courses in both Latham and Boston
• Designed and implemented a crew training program to enhance employee skills and service quality.
• Managed recruitment, hiring, onboarding, training, scheduling, and evaluation of employees to build a skilled team.
• Managed daily restaurant operations and ensured adherence to health and safety standards.
• Reconciled daily transactions, balanced cash registers and deposited the restaurant's earnings at the bank.
• Generated weekly reports on sales figures, labor costs, and expenses to inform operational decisions.
• Coordinated inventory management and ordered supplies to meet demand.
• Trained workers in customer service, food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Recruited and developed staff for advancement into management roles
• Collaborated with team members to ensure customers received high-quality service.
• Resolved customer complaints promptly to maintain satisfaction levels.

Certified Nursing Assistant & Home Health Aide - Fulton Montgomery Community College (2011-12)

Bachelor of Science - Health Sciences - State University Of New York College (2008-12)