Michael Robinson

Customer Engagement • Quality Assurance • Account Management • Crisis Management. Closed Sales • Generated Leads • Boosted Client Loyalty • Coordinated Programs. Licensed Insurance Agent • Distribution System Certified • Backflow Device Inspector

Independent Sales Representative at Combined (2020-01 – Present)

• Conducted needs analyses to identify optimal coverage for accidents, disability & illnesses.
• Generated leads via networking, cold calling and visits for supplemental insurance.
• Secured state Life, Health, and Accident licenses ensuring regulatory compliance.
• Closed sales to hit monthly and quarterly goals, optimizing company profitability.

Insurance Agent at Allstate (2023-01 – Present)

• Collaborated with teams to optimize sales strategies and boost customer loyalty.
• Leveraged CRM tools to enhance engagement, boosting sales performance significantly.
• Performed needs analysis to tailor insurance plans for optimal financial protection.
• Executed sales by educating clients on coverage options and policy benefits.

Water Quality Assurance Specialist at City of Elkhart (1998-01 – 2023-12)

• Conducted data collection to ensure quality standards and regulatory compliance.
• Led quality assurance efforts by monitoring key metrics and improving processes.
• Provided customer support through inquiries, coordination, and issue resolution.
• Oversaw documentation systems to maintain accurate records and generate detailed reports.

Mental Health Technician at Oaklawn Psychiatric Center (2006-01 – 2011-12)

• Facilitated sports, arts & crafts and wellness programs to build teamwork skills.
• Provided exclusive individualized tutoring sessions and comprehensive guidance services to help resource-limited youth effectively overcome an extensive range of pressing challenges.

– Vincennes University