Amanda Walker

Customer-focused professional with more than 10 years of experience delivering exceptional customer service, resolving complex issues, and building lasting customer relationships. Currently employed as a Customer Service Specialist with Accenture, supporting customers in a fast-paced remote call center environment while utilizing Salesforce CRM to manage customer interactions and case documentation. Strong communication, problem-solving, de-escalation, and multitasking skills.

Holds an Associate of Applied Science in Computer Science Technology, combining customer service experience with strong technical aptitude.

Customer Service Specialist (CSS) - Accenture - Remote

(2026-08)

• Deliver exceptional customer support in a high-volume remote call center environment.
• Utilize Salesforce CRM to accurately document customer interactions and manage cases.
• Resolve customer concerns efficiently while maintaining professionalism and empathy.
• Navigate multiple software systems simultaneously to provide timely solutions.
• Protect confidential customer information while following company policies and procedures.
• Provide positive customer experiences through active listening and effective communication.

Part Owner / Operator | Hairstylist - Duke City Beauty Bar - Albuquerque, NM

(2021-03)

• Manage daily salon operations, scheduling, inventory, and customer service.
• Build lasting client relationships through exceptional communication and personalized service.
• Handle retail sales, POS transactions, and appointment management.
• Train and mentor staff while maintaining compliance with state regulations.
• Resolve customer concerns professionally to ensure high client satisfaction.

Hair Stylist - Style America - Albuquerque, NM

(2016-10 - 2021-02)

• Delivered outstanding customer service while providing professional hair care services.
• Built a loyal clientele through excellent communication and personalized recommendations.
• Managed appointments, retail sales, and point-of-sale transactions.
• Maintained a clean, organized, and welcoming salon environment.

Salon Manager / Hairstylist - Supercuts - Albuquerque, NM

(2015-03 - 2016-09)

• Supervised daily salon operations and employee scheduling.
• Managed cash handling, inventory, and customer service responsibilities.
• Assisted in training team members and maintaining company standards.
• Resolved customer concerns promptly while ensuring positive customer experiences.

Customer Service Representative - Sitel – DIRECTV Account - Albuquerque, NM

(2014-12 - 2015-03)

• Provided inbound customer service and technical support via telephone.
• Assisted customers with account questions, troubleshooting, and service concerns.
• Accurately documented customer interactions using multiple computer systems.
• Met quality assurance and customer satisfaction goals in a fast-paced call center environment.

Associate of Applied Science - Computer Science Technology - Intellitec College – Albuquerque, NM (2025-09)

Cosmetology Certificate - Aveda Institute – Albuquerque, NM (2012 - 2013)