Amanda Welch

Highly motivated and results driven professional with 10+ experience in hospitality, marketing and sales. Strong interpersonal skills; proven ability to provide reliable service and create memorable experiences for guests.

Lead Server at Vaquera (2024-10 – 2026-05)

• Served as a liaison between management, floor staff and BOH operations
• Modeled fine dining service standards and calm VIP table presence to mentor new servers
• Oversaw peak hours service flow, maintaining a consistent pace and quietly adjusting when needed
• Focused on a maintaining a healthy work environment with an emphasis on teamwork

Front Desk Agent at Casablanca Inn (2024-02 – 2024-09)

• Welcomed new arrivals and confirmed identification and reservations
• Developed and maintained guest relationships with guests with proven satisfaction after stay
• Resolved service-related problems and documented actions in system
• Demonstrated leadership in effectively communicating between all departments and developed more efficient work flow

Server/Bartender at The Flight Center (2022-07 – 2023-12)

• Greeted customers and displayed enthusiasm and professionalism throughout their stay
• Operated POS terminals to input orders, split bills and calculate totals
• Acquired deep knowledge for craft cocktails and beer
• Recommended daily specials with a talent for suggestive selling to increase profits

Professional Cleaner at No Borders Cleaning Service (2020-11 – 2022-07)

• Coordinated home cleaning schedule based on client availability with contracts to ensure standards are agreed up and met
• Professional techniques used for organization, tidying and deep cleaning to eliminate daily germs and satisfactory transformation of the space
• Cultivated customer relationships to ensure retention and develop referrals

Bartender/Server at Margaritas Mexican Restaurant (2017-10 – 2021-03)

• Crafted and served alcoholic drinks for patrons by creating recipes with training to ensure uniformity
• Stayed up-to-date on latest mixology trends and products
• Managed bar area, sanitation standards, compliance, inventory
• Certified Trainer

Care Coordinator at Gatehouse Recovery Solutions (2019-10 – 2020-03)

• Educated clients on important life skills such as money management, housekeeping and food preparation
• Followed standard admissions procedures and documentation requirements for client intakes
• Recorded observations, interventions and concerns in patient chart systems electronically, sustaining continuum of care from admissions through to discharge
• Led clients through therapeutic groups to promote coping skills, education and life skills

Marketing Manager at Classic Photographers (2017-10 – 2021-03)

• Developed social media marketing strategies and sales campaigns to build a brand identity and drive sales
• Prepared monthly sales reports to document sale volume, potential sales and areas of proposed client expansion
• Supervised creation of marketing materials and collateral
• Marketed products and services at tradeshows and promotional events

Bachelors Degree in Public Relations – Suffolk University (2011-09 – 2015-05)