Trinity Phillips

Experienced hospitality professional with 5+ years of customer service experience in high-volume restaurant and service environments. Skilled in guest relations, food and beverage service, POS systems, cash handling, multitasking, and team collaboration. Bilingual in English and Spanish with a strong commitment to providing exceptional guest experiences.

Server/Bartender - Par 3 Sports Bar & Grill

(2024-01 - 2026-01)

• Delivered attentive food and beverage service in a fast-paced sports bar environment while maintaining high guest satisfaction.
• Prepared alcoholic and non-alcoholic beverages, managed bar operations, and ensured compliance with responsible alcohol service standards.
• Built strong relationships with guests through excellent communication, upselling, and efficient problem resolution.

Server/Head Host - Kura Revolving Sushi

(2023-01 - 2024-01)

• Managed reservations, waitlists, and seating arrangements to optimize guest flow and reduce wait times during peak service hours.
• Trained and mentored new front-of-house staff on service standards, restaurant procedures, and guest engagement to maintain a consistent dining experience.
• Collaborated with servers, kitchen staff, and management to accommodate special requests, large parties, and high-volume service while ensuring smooth daily operations.

Server - Yard House

(2022-01 - 2023-01)

• Provided full-service dining experiences for high-volume sections while maintaining accuracy and efficiency.
• Demonstrated extensive menu knowledge to recommend food and beverage pairings and increase guest satisfaction.
• Managed multiple tables simultaneously while ensuring timely service and a positive dining experience.

B.S - Quantitative Economics - California State Polytechnic University-Pomona (2022-01)