Amara Washington

Detail-oriented Administrative and Operations Professional with experience managing client communications, scheduling, payment processing, event coordination, customer service, and daily business operations in a fast-paced fitness and coaching environment. Recognized for strong interpersonal skills, problem-solving, organization, and the ability to build positive relationships with clients while supporting business growth.

Seeking Executive

Assistant, Administrative Assistant, Virtual Assistant, Operations Assistant, or Client Success opportunities.

Administrative Assistant & Client Services Coordinator at Zeeko Experience (2025-01 – Present)

• Manage daily client communications through phone, text, email, and scheduling platforms.
• Coordinate class scheduling, member registrations, and appointment management.
• Process payments, memberships, packages, and account updates.
• Assist with client onboarding and customer retention initiatives.
• Maintain accurate client records and administrative documentation.
• Support business operations through reporting, scheduling, and organizational systems.
• Assist with planning and coordinating community events and special promotions.
• Resolve client concerns professionally while maintaining a high level of customer satisfaction.
• Collaborate with leadership to improve operational efficiency and client experience.

Boxing HIIT Coach at Zeeko Experience (2025-01 – Present)

• Lead group fitness classes while maintaining a positive and motivating environment.
• Provide accountability, coaching, and support to members working toward health goals.
• Build relationships with clients to increase engagement and retention.
• Assist with member consultations and sales conversations.
• Track attendance and support overall member success initiatives.

Event & Community Engagement Support

• Assisted with fitness events, community outreach initiatives, member engagement campaigns, and promotional activities.
• Supported event logistics, registration management, communication, and attendee experience.

Bachelor Degree

Professional Development in Administrative Operations

Professional Development in Customer Service

Professional Development in Client Success

Professional Development in Health & Fitness Coaching

Professional Development in Personal Development & Leadership Training