Amara Washington
Administrative and Operations Professional
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About
Detail-oriented Administrative and Operations Professional with experience managing client communications, scheduling, payment processing, event coordination, customer service, and daily business operations in a fast-paced fitness and coaching environment. Recognized for strong interpersonal skills, problem-solving, organization, and the ability to build positive relationships with clients while supporting business growth.
Seeking Executive
Assistant, Administrative Assistant, Virtual Assistant, Operations Assistant, or Client Success opportunities.
Experience
Administrative Assistant & Client Services Coordinator at Zeeko Experience (2025-01 – Present)
- Manage daily client communications through phone, text, email, and scheduling platforms.
- Coordinate class scheduling, member registrations, and appointment management.
- Process payments, memberships, packages, and account updates.
- Assist with client onboarding and customer retention initiatives.
- Maintain accurate client records and administrative documentation.
- Support business operations through reporting, scheduling, and organizational systems.
- Assist with planning and coordinating community events and special promotions.
- Resolve client concerns professionally while maintaining a high level of customer satisfaction.
- Collaborate with leadership to improve operational efficiency and client experience.
Boxing HIIT Coach at Zeeko Experience (2025-01 – Present)
- Lead group fitness classes while maintaining a positive and motivating environment.
- Provide accountability, coaching, and support to members working toward health goals.
- Build relationships with clients to increase engagement and retention.
- Assist with member consultations and sales conversations.
- Track attendance and support overall member success initiatives.
Event & Community Engagement Support
- Assisted with fitness events, community outreach initiatives, member engagement campaigns, and promotional activities.
- Supported event logistics, registration management, communication, and attendee experience.
Education
Bachelor Degree
Professional Development in Administrative Operations
Professional Development in Customer Service
Professional Development in Client Success
Professional Development in Health & Fitness Coaching
Professional Development in Personal Development & Leadership Training
