Erlinda Wilson
Virtual Administrative & Operations Support Specialist
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About
Motivated and compassionate professional with over 15 years of experience in administrative support, healthcare coordination, and customer service. Skilled in communication, problem-solving, documentation, and connecting individuals with the resources they need to thrive. Known for bringing structure, empathy, and follow-through to every environment.
Currently seeking to transition into case management, where strong organizational skills and a natural ability to support others can contribute to meaningful, person-centered outcomes.
Experience
Landmark Health/ Optum
Overland Park, MO
Pharmacy Technician, Pharmacy Care Coordinator
2022 - 2025
Managed outgoing documentation and correspondence in accordance with privacy and compliance protocols.
Supervised and maintained daily operations of the medication room, ensuring accuracy and compliance with all pharmacy standards.
Retrieved, counted, and packaged medications for providers while maintaining precise inventory control.
Monitored and replenished workstation supplies to ensure seamless workflow and efficiency.
Removed outdated products, organized stock, and upheld required par levels for pre-packaged auxiliary items.
Coordinated follow-up calls with patients, providers, and pharmacies to support continuity of care.
Ordered, received, and stored incoming pharmaceutical supplies and wholesaler medication shipments.
Verified medication inventory and updated electronic records to maintain accurate database documentation.
Performed clerical and administrative tasks to support department operations.
Utilized excellent verbal and written communication skills in interactions with patients and healthcare professionals.
Octapharma Plasma Inc.
Independence, MO
Quality Assurance Technician, Phlebotomist, Medical
Screener, Processing Technician
2020 - 2022
Promoted through progressive roles focused on compliance, QA, and donor safety due to flexibility,
attention to detail, and ability to learn quickly.
Conducted audits, maintained documentation, and ensured adherence to SOP and cGMP guidelines.
Performed donor screenings, venipuncture, and plasma collection procedures.
SS&C
Kansas City, MO
Healthcare Call Center Representative I
2020
Handled inbound calls and customer inquiries with professionalism and accuracy.
Resolved billing and insurance questions using sound judgment and attention to detail.
Analyzed and updated account information; processed changes per customer requests.
Educated members on benefits, deductibles, and coverage information.
Collaborated with providers and internal departments to resolve escalated issues.
Kansas City, KS Public Library
Kansas City, KS
Adult Services Library Associate
2017 - 2019
Supported daily operations within the public library system.
Performed circulation duties, shelving, and data entry using automated systems.
Assisted patrons with materials, research questions,
and account management.
Supported library programming and maintained organized, accurate records.
Kelly Services
Kansas City, MO
Data Capture Operator (Contract)
2016 - 2017
Ensured accurate data entry and documentation for healthcare clients.
Reviewed and verified healthcare documents for completeness and compliance.
Entered data with precision into system databases,
identifying and correcting errors.
Collaborated with associates to maintain accurate member and provider records.
Med4Home Pharmacy / Lincare
Kansas City, MO
MDINR Customer Service Representative
2015 - 2016
Provided compassionate patient support for medical testing and supplies.
Managed high call volume with professionalism and attention to detail.
Educated patients on INR testing procedures, results,
and supply usage.
Processed orders, entered patient information, and ensured accurate recordkeeping.
Resolved inquiries efficiently while maintaining compliance with HIPAA standards.
Mid-Continent Public Library
Parkville, MO
Access Specialist I
2013 - 2015
Delivered customer support and circulation services within a public library branch.
Checked materials in and out, issued library cards,
and collected payments.
Assisted patrons with research, reference materials,
and technology-related questions.
Maintained organized, welcoming service areas and promoted library resources.
