Amber Alger

Detail-oriented Non-Voice Customer Service Representative with over 20 years of experience managing written communications, digital records, and high-volume data networks. Highly skilled at reading complex queries, analyzing inquiries for accurate details, and delivering prompt resolutions. Proven track record in monitoring correspondence, routing specialized issues to target internal teams, and maintaining detailed logs.

Expert at utilizing electronic web portals and multi-system frameworks while consistently upholding a polite, professional, and empathetic tone.

Customer Service Contact Center Specialist - Home Depot - Ogden, UT

(2022)

• Acted as the first contact for customers, analyzing inquiries to extract accurate information and resolve root-cause needs.
• Monitored multi-system tools and databases to manage diverse user entries, reading queries carefully to establish clear understanding.
• Delivered prompt resolutions across dynamic web portals, maintaining detailed logs of client interactions for quality assurance.
• Upholding a polite, professional tone during all touchpoints to cultivate brand loyalty and build corporate trust.

Account Manager - Tree Frog Logistics & Carter Investments - Indianapolis, IN

(2021 - 2022)

• Managed large volumes of written correspondence and documentation, verifying complex remittance data for accurate information tracking.
• Monitored transaction logs for hundreds of corporate accounts, systematically routing escalated billing or transit issues to internal teams.
• Delivered comprehensive resolutions for client inquiries by checking records and tracking files under strict operational guidelines.

Transportation Dispatcher - Associated Food Stores - Farr West, UT

(2018 - 2021)

• Served as the primary non-voice data coordinator and first contact point for tracking fleet locations across detailed system interfaces.
• Analyzed incoming queries from logistics networks, matching transit metrics to deliver prompt routing resolutions for drivers.
• Maintained meticulous records and detailed logs of all operational tasks, ensuring information integrity under federal guidelines.

Associate Producer (Remote Communications) - Acclaim Films - Remote, UT

(2017 - 2022)

• Monitored emails and managed investor relation queries, drafting and refining contract documentations with high accuracy.
• Analyzed crowd funding data and managed travel booking platforms, carefully tracking logistics information and scheduling sheets.

Occupational Health & Patient Specialist - St. Luke’s Health Systems - Nampa, ID

(2015 - 2017)

• Reviewed incoming patient files and insurance submittals, reading queries for accurate processing against state regulations.
• Maintained detailed logs, medical charts, and compliance documentation for 50+ concurrent customer accounts.
• Routed complex insurance mapping issues and technical medical inquiries to specialized clinical and financial teams.

Administrative Assistant / Billing Specialist - Practice Management Inc. - Boise, ID

(2012 - 2013)

• Analyzed digital data logs to complete accurate medical billing submissions, payment tracking, and credential updates.
• Communicated updates with provider networks, continuously upholding a polite, professional, and compliant tone.

Activities Director / Emergency Dispatcher - Autumn Wind & SW Helicopters - ID & TX

(2003 - 2011)

• Monitored com systems and digital mapping applications to instantly evaluate safety parameters and dispatch aviation units.
• Authored written text assets including 200 monthly newsletters and calendars, reading and editing details for precision.

High School Diploma - General Education - Weber High School (1996)