Amber Clay
Customer Service Representative
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About
Coordinate appointments and surgical scheduling while providing empathetic support to pet owners. Process payments, deposits, and daily reconciliation with a high level of accuracy. Maintain administrative documentation and improve front-desk workflow efficiency.
Experience
Customer Service Representative at Mission Veterinary Partners (2023-12 – 2025-11)
- Coordinate appointments and surgical scheduling while providing empathetic support to pet owners.
- Process payments, deposits, and daily reconciliation with a high level of accuracy.
- Maintain administrative documentation and improve front-desk workflow efficiency.
Pharmacy Service Representative at CVS Specialty Pharmacy (2023-10 – 2023-12)
- Assisted patients with prescription orders, benefits, and insurance verification in a remote call-center environment.
- Scheduled medication deliveries and updated patient records to ensure compliance and service accuracy.
- Strengthened knowledge of pharmacy operations and specialty medication workflows.
Front Desk Lead Receptionist at 900 N Michigan Surgical Center (2021-04 – 2023-10)
- Led patient check-in and registration for a high-volume surgical center, improving patient flow and reducing wait times.
- Coordinated surgical scheduling and verified procedure details, decreasing same-day cancellations and no-shows.
- Managed copays, billing inquiries, and chart preparation to support clinical staff and on-time procedures.
Front Desk Receptionist at Retinal Vitreal Consultants (2019-04 – 2022-04)
- Scheduled for six physicians while managing referrals and prior authorizations.
- Guided patients through registration, insurance documentation, and billing processes to enhance satisfaction.
- Processed medical records and daily reconciliation in full HIPAA compliance.
Concierge at The Signature Room at the 95th
Shift Supervisor at Native Foods Café
Built a strong foundation in leadership, cash handling, customer service, and multitasking in fast-paced environments.
Education
Business Finance – University of Illinois at Chicago
