Amber Clay

Customer Service Representative at Mission Veterinary Partners (2023-12 – 2025-11)

Coordinate appointments and surgical scheduling while providing empathetic support to pet owners.
Process payments, deposits, and daily reconciliation with a high level of accuracy.
Maintain administrative documentation and improve front-desk workflow efficiency.

Pharmacy Service Representative at CVS Specialty Pharmacy (2023-10 – 2023-12)

Assisted patients with prescription orders, benefits, and insurance verification in a remote call-center environment.
Scheduled medication deliveries and updated patient records to ensure compliance and service accuracy.
Strengthened knowledge of pharmacy operations and specialty medication workflows.

Front Desk Lead Receptionist at 900 N Michigan Surgical Center (2021-04 – 2023-10)

Led patient check-in and registration for a high-volume surgical center, improving patient flow and reducing wait times.
Coordinated surgical scheduling and verified procedure details, decreasing same-day cancellations and no-shows.
Managed copays, billing inquiries, and chart preparation to support clinical staff and on-time procedures.

Front Desk Receptionist at Retinal Vitreal Consultants (2019-04 – 2022-04)

Scheduled for six physicians while managing referrals and prior authorizations.
Guided patients through registration, insurance documentation, and billing processes to enhance satisfaction.
Processed medical records and daily reconciliation in full HIPAA compliance.

Concierge at The Signature Room at the 95th

Shift Supervisor at Native Foods Café

Built a strong foundation in leadership, cash handling, customer service, and multitasking in fast-paced environments.

About