Jennifer Roth
Customer Service Representative
Talent
NapervilleMember since June 25, 2026
TroubleshootingData entryTeam managementTime managementProblem solvingFollow-up skillsTeam collaborationAttention to detailEmail communicationCustomer service friendlyAppointment schedulingStrong teamworkPositive and professionalAbility to multitaskPrioritizationWorks well with coworkers
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TroubleshootingData entryTeam managementTime managementProblem solving
About
Adept in team management and troubleshooting, I excel in roles requiring attention to detail and strong teamwork.
At Rosin
Eyecare, I led a team to enhance customer service, significantly improving patient satisfaction. My background in optician work and customer service, combined with a proven track record in problem-solving and email communication, positions me as a valuable asset to any employer.
Experience
Customer Service Representative at Midland Optical Lab (2015-01 – Present)
- Answering phone calls
- Trouble Shooting
- Problem Solving
- Data Entry
- Emailing
- Faxing
- Sorting mail
Optician at Danada Vision Center (2012-02 – 2014-06)
- Greeting patients
- Setting up appointments.
- Pretesting Patients
- Filing
- Scanning Medical Records
- Insertion & Removal of Contacts Training
- Selling Eyewear
- Working with the public
Optician/Manager at Rosin Eyecare (2002-01 – 2012-01)
- Managed a team of receptionists and Opticians.
- Interviewed candidates for open positions
- Created staff schedules
- Held weekly meetings
- Pretested patients.
- Assisted patients with choosing eyewear & gave recommendations
- Held I & R Training Classes
Education
High School Diploma – Downers Grove South High School (1997-06)
Skills
Customer Service Representative
