Amber Edens

Reliable professional with 7+ years of customer service and shift leadership experience pivoting into administrative roles. Skilled in Microsoft Office, staff training, and solving complex problems to improve office efficiency.

Department Manager / Supervisor - Petco

(2026-04)

• Act as Manager on Duty to open, close, and run daily store operations.
• Manage employee schedules and train team members on daily tasks.
• Conducted shift briefings and set operational priorities for the day.

Assistant Manager - Dickies

(2024-01 - 2025-11)

• Supervised daily operations and assigned employee duties.
• Partnered with management to meet company business goals.
• Reviewed completed work to ensure high quality and consistency.

Shift Supervisor - Dollar General

(2023-03 - 2023-08)

• Guided staff on customer interactions to boost service quality.
• Counted registers and managed daily cash intake totals.

Sales Supervisor - Shell

(2022-06 - 2023-02)

• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Trained new employees on company policies and procedures.
• Consistently exceeded quarterly sales targets.

Retail Team Lead - Goodwill Industries of Houston

(2021-10 - 2022-04)

• Led daily team huddles to build culture and motivate staff.
• Trained new hires on customer service and product knowledge.

Animal Care Supervisor / Keyholder - Petco

(2018-04 - 2021-09)

• Conducted routine inspections and maintained all animal enclosures for cleanliness, safety, health, and comfort.
• Supervised employees, providing direction, tasks and expectations regarding customer service standards.
• Executed planograms, merchandising initiatives, pricing updates, and stocking.

High School Diploma - Elsik High School (1997-08 - 2002-05)