Registered Behavior Technician (RBT) at Elevate ABA (Present)
- Provide individualized support while building positive relationships with clients and families.
- Maintain detailed documentation and track behavioral progress with accuracy and consistency.
- Communicate effectively with supervisors, therapists, and caregivers to ensure coordinated support.
- Manage multiple responsibilities while adhering to strict documentation and compliance standards.
- Utilize problem-solving and active listening skills to address client needs and promote successful outcomes.
Part-Time Educator at Right at School (2025-03 – 2025-07)
- Supervised and engaged groups of children while maintaining a safe and positive environment.
- Built strong relationships with students, parents, and staff through effective communication.
- Assisted with program planning, scheduling, and daily operations.
- Managed competing priorities in a fast-paced environment while maintaining attention to detail.
Customer Support Representative at Exotic Nutrition (2025-01 – 2025-03)
- Provided customer support through phone, email, and live chat.
- Resolved customer concerns regarding orders, shipping, returns, and product inquiries.
- Maintained customer satisfaction through timely and professional communication.
- Navigated multiple systems while documenting customer interactions accurately.
- Assisted customers with product recommendations and account-related questions.
Lifestyle Director | Assistant Manager | Office Manager | Event Planner at First Coast CMS, LLC (2021-03 – 2022-10)
- Managed resident communications, records, scheduling, and administrative operations.
- Created and maintained digital and physical files while ensuring accurate recordkeeping.
- Coordinated community events, vendor communications, and operational logistics.
- Developed and distributed monthly communications through Mailchimp and social media platforms.
- Created employee schedules and assisted with staff coordination and workflow management.
- Supported residents by answering questions, resolving concerns, and providing exceptional service.
Deep Cleaner at DeepClean4Life (2020-06 – 2021-04)
- Maintained detailed records and followed strict sanitation procedures in healthcare settings.
- Demonstrated reliability, accountability, and attention to detail while working independently.
- Consistently met performance expectations and deadlines in a regulated environment.
Receptionist at Joyce's Plumbing (2017-02 – 2017-11)
- Answered customer inquiries and directed calls professionally.
- Maintained client records, filed invoices, and organized office documentation.
- Ordered office supplies and supported daily administrative operations.
- Provided front-line customer support and assisted with scheduling needs.
