Amber Pierce

Dedicated customer service and administrative professional seeking a fully remote position where I can leverage my experience in customer support, client relations, data management, problem-solving, and communication. Proven ability to work independently, manage multiple priorities, maintain detailed records, and deliver exceptional service through phone, email, and chat channels.

Registered Behavior Technician (RBT) at Elevate ABA (Present)

• Provide individualized support while building positive relationships with clients and families.
• Maintain detailed documentation and track behavioral progress with accuracy and consistency.
• Communicate effectively with supervisors, therapists, and caregivers to ensure coordinated support.
• Manage multiple responsibilities while adhering to strict documentation and compliance standards.
• Utilize problem-solving and active listening skills to address client needs and promote successful outcomes.

Part-Time Educator at Right at School (2025-03 – 2025-07)

• Supervised and engaged groups of children while maintaining a safe and positive environment.
• Built strong relationships with students, parents, and staff through effective communication.
• Assisted with program planning, scheduling, and daily operations.
• Managed competing priorities in a fast-paced environment while maintaining attention to detail.

Customer Support Representative at Exotic Nutrition (2025-01 – 2025-03)

• Provided customer support through phone, email, and live chat.
• Resolved customer concerns regarding orders, shipping, returns, and product inquiries.
• Maintained customer satisfaction through timely and professional communication.
• Navigated multiple systems while documenting customer interactions accurately.
• Assisted customers with product recommendations and account-related questions.

Lifestyle Director | Assistant Manager | Office Manager | Event Planner at First Coast CMS, LLC (2021-03 – 2022-10)

• Managed resident communications, records, scheduling, and administrative operations.
• Created and maintained digital and physical files while ensuring accurate recordkeeping.
• Coordinated community events, vendor communications, and operational logistics.
• Developed and distributed monthly communications through Mailchimp and social media platforms.
• Created employee schedules and assisted with staff coordination and workflow management.
• Supported residents by answering questions, resolving concerns, and providing exceptional service.

Deep Cleaner at DeepClean4Life (2020-06 – 2021-04)

• Maintained detailed records and followed strict sanitation procedures in healthcare settings.
• Demonstrated reliability, accountability, and attention to detail while working independently.
• Consistently met performance expectations and deadlines in a regulated environment.

Receptionist at Joyce's Plumbing (2017-02 – 2017-11)

• Answered customer inquiries and directed calls professionally.
• Maintained client records, filed invoices, and organized office documentation.
• Ordered office supplies and supported daily administrative operations.
• Provided front-line customer support and assisted with scheduling needs.

High School Diploma – Pedro Menendez High School