Amber Rout

I am a well-organized and knowledgeable individual, who stays calm under pressure and quickly resolves issues. Offering skills in call control, order management, and team collaboration. I bring a positive energy into the workplace and work quickly to pick up on new information.

Call Center Representative at eClerx (2023-12 – 2024-04)

• Entered and updated customer data to create and modify account information.
• Navigated multiple systems to find relevant information necessary for assigned tasks.
• Placed and answered phone calls to meet fluctuating demand.
• Recognized caller needs and recommended viable solutions.

Wait Staff at Ruby Tuesdays (2023-10 – 2023-11)

• Verified order accuracy prior to delivering to patrons and monitored plating and presentation.
• Recorded customer orders and entered accurate data into POS systems.
• Provided immediate attention and personable greetings to all guests upon seating.
• Calculated final bill and processed cash or credit transactions through POS systems.

Tire Trimmer at Innosource (2023-08 – 2023-10)

• Removed excess rubber to achieve smooth finishes.
• Used good judgment to help solve problems.
• Completed tasks with little or no supervision.
• Monitored processes and recommended methods for improvement.
• Kept work area organized and clutter-free.

Crew Member at Chipotle Grill (2023-05 – 2023-07)

• Stocked and cleaned workstations.
• Communicated clearly with team members in loud environments.
• Adapted to restaurant operational needs at peak times.
• Delivered superior customer service in a fast-paced environment.
• Notified customers of out-of-stock items and recommended alternatives.
• Operated cash register to receive cash or card customer payments.

Lead Hostess at My Kitchen (2022-04 – 2023-07)

• Seated guests, accounting for special requests and available seating.
• Utilized suggestive selling techniques to maximize sales opportunities.
• Mitigated risks by maintaining a sanitary work environment.
• Pre-planned seating arrangements for large groups and reservations.
• Set up and cleared tables to seat patrons more quickly.
• Prepared beverages and expedited orders.
• Answered questions about menu items.

High School Diploma – Oak Grove High School

Certificate of Completion in Film and Video Production – Silicon Valley Careers in Technical Education