Amber Sanders

Experienced Healthcare Administrator and Army Non-Commissioned Officer with 10+ years of progressive leadership in hospital administration, patient services, and medical records management. Expert in compliance, patient satisfaction, process improvement, and team development. Proven ability to manage high-volume operations, uphold confidentiality, and deliver outstanding patient-focused care in both military and civilian healthcare settings.

Patient Services Manager - General Leonard Wood Army Community Hospital - Fort Leonard Wood, MO

• Lead the management, security, and compliance of electronic medical records for a midsize military hospital, ensuring HIPAA adherence and Joint Commission standards.
• Coordinate cross-functional teams to streamline patient record workflows and reduce errors, improving data integrity and patient safety.
• Train and supervise staff in EMR usage, privacy protocols, and best practices.
• Respond to legal and clinical record requests, maintaining strict confidentiality and regulatory compliance.
• Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
• Championed ongoing professional development opportunities for staff, resulting in enhanced skills and knowledge within the team.
• Implemented policies and procedures to ensure compliance with healthcare regulations, maintaining a safe environment for patients and staff.

Training and Development Manager - Department of Defense Army - Colorado Springs, CO

• Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
• Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
• Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
• Led cross-functional teams to develop organizational competency models.
• Evaluated program effectiveness using key performance indicators, driving continuous improvement efforts.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Hospital Admissions Manager - Brian Allgood Army Community Hospital - USAG Yongsan, South Korea

• Managed all aspects of patient admissions including pre-admissions, emergency, and maternity cases.
• Ensured compliance with hospital, federal, and Joint Commission policies.
• Developed patient communication processes to improve transparency and reduce admission delays.
• Collaborated with clinical and finance teams for intake and insurance verification.
• Facilitated issue resolution through critical thinking and collaboration.
• Evaluated employee performance and supported professional development.
• Enhanced patient experience through compassionate assistance and clear communication.

Medical Records Manager - Brian Allgood Army Community Hospital - USAG Yongsan, South Korea

• Supervised a team of 30 in the management, audit, and protection of sensitive medical records.
• Implemented and maintained electronic record systems, reducing errors and improving accessibility.
• Facilitated legal and regulatory requests for records while ensuring patient privacy.
• Reduced turnaround time for record requests by implementing an online system.
• Conducted regular audits and implemented corrective actions to maintain compliance.
• Led quality improvement initiatives to enhance documentation accuracy.

Administrative Assistant - Department of Defense Army - Fort Campbell, KY

• Provided administrative and HR support including document preparation, scheduling, and data entry.
• Managed confidential personnel records and supported payroll, benefits, and onboarding processes.
• Coordinated office supply inventory and procurement operations.
• Maintained secure filing systems to uphold confidentiality.
• Answered multi-line phone systems and directed calls appropriately.

Sergeant (E-5) - U.S. Army

(2011-02)

Decorated Non-Commissioned Officer with a record of leadership, mentorship, and operational excellence.

Master of Science - Healthcare Administration - Columbia Southern University (2026-05)

Bachelor of Science - Health Sciences - Trident University International (2023-10)