Amora Addams

College graduate with under one year of hands‑on data center technician experience, supported by three years of IT support and eight years of customer service experience. Demonstrates a solid understanding of data center operations, hardware support, and IT troubleshooting, paired with strong communication skills and a commitment to operational excellence.

I’m a recent college graduate with a developing background in data center operations, supported by hands‑on experience as a data center technician. Prior to that, I spent several years in IT support roles, where I built a strong foundation in troubleshooting, systems support, and user-facing technical assistance. My experience also includes time in SaaS sales, which strengthened my ability to understand customer needs, explain technical solutions clearly, and work in fast‑paced, results‑driven environments. Altogether, my background combines technical exposure, customer engagement, and service-oriented experience, allowing me to adapt quickly and communicate effectively across both technical and non‑technical teams.

First‑generation college graduate who has earned a Bachelor of Science in IT Business Management and is actively pursuing a Master’s degree in the same discipline, with a focus on bridging technology and business operations.