Amr Abdrabou

Dynamic professional with over 10 years of experience in sales, entrepreneurship, and customer service, relocating from Egypt to Staten Island in April 2025 after winning a legal immigration lottery. Seeking new opportunities to leverage skills in business management, sales, and leadership in a new environment. Bilingual in Arabic and English, with a strong track record in founding and operating successful businesses, insurance sales, telecommunications, and freight services.

Delivery Driver at Amazon (2025-10 – Present)

• Delivered packages to customers efficiently and on time, ensuring high customer satisfaction and adherence to safety protocols.
• Managed vehicle maintenance, route planning, and inventory of deliveries to optimize performance.
• Handled customer inquiries and resolved delivery issues promptly, applying strong customer service skills.

Sales Associate at Macy's Co. (2025-07 – 2025-10)

• Assisted customers with product selection, inquiries, and purchases in a retail environment, enhancing customer satisfaction.
• Handled sales transactions, maintained store displays, and managed inventory to ensure an organized and appealing sales floor.
• Collaborated with team members to meet sales goals and provide excellent service.

Supervisor at Express Auto Spa (2025-05 – 2025-07)

• Oversaw daily operations at a car wash facility, ensuring efficient service delivery and customer satisfaction.
• Managed staff coordination, inventory, and quality control to maintain high standards.
• Handled customer interactions and resolved issues promptly, applying strong customer service skills.

Entrepreneurial Experience at Self-Employed (2015-01 – 2025-12)

• Founded and currently operate two successful vape shops, overseeing daily operations, inventory management, and customer service to ensure high satisfaction and profitability.
• Business partner in a mobile services store, contributing to strategic planning, sales growth, and technology support for enhanced service delivery.
• Co-owner and Manager of a children's play area and café, successfully operating for over 2 years; oversee daily management, staff coordination, and customer experience to maintain a family-friendly environment.

Life Insurance Agent at MetLife Insurance Co. (2013-01 – 2014-12)

• Attended meetings, seminars, and programs to learn about new products, services, and skills, receiving technical assistance in developing new accounts.
• Calculated premiums and established payment methods for clients.
• Called on policyholders to deliver and explain policies, analyze programs, suggest additions or changes, and update beneficiaries.
• Customized insurance programs to suit individual customers, covering various risks.
• Ensured policy requirements were fulfilled, including medical examinations and form completion.
• Monitored insurance claims to ensure equitable settlements for clients and insurers.
• Performed administrative tasks, such as maintaining records and handling policy renewals.

Sales Agent at Vodafone Corporate (2012-01 – 2013-12)

• Sold telecommunications products and services to individuals and companies.
• Located, developed, defined, negotiated, and closed business relationships.
• Kept abreast of current technological trends to inform sales strategies.
• Identified, contacted, and built relationships with prospective customers through telephone and in-person cold calls, networking, and referrals to secure appointments.
• Maintained an updated database of activities, partners, and opportunities with their status.
• Defined personal and corporate revenue objectives to drive performance.

Sea Freight Sales Representative at Kadmar Shipping Co. (2007-01 – 2012-12)

• Checked import/export documentation to determine cargo contents and classified goods into fee or tariff groups using a tariff coding system.
• Contact vendors and claims adjustment departments to resolve shipment problems or arrange repairs through service depots.
• Determined shipment methods and prepared bills of loading, invoices, and other shipping documents.
• Directed delivery trucks to shipping doors or marshalling areas and assisted in loading and unloading goods safely.
• Directed or participated in cargo loading to ensure completeness and even weight distribution.
• Entered shipping information into computers manually or using hand-held scanners for bar-coded goods.

Bachelor's degree in Tourism and Hotel Services – Higher Institute of Tourism and Hotels, Alexandria, Egypt (2011-06)