Amy Bermudez
Customer Success |Client Engagement |Product Mgmt
Hire this person
Send a job offer directly to this candidate
About
For the past 15+ years, I’ve served as Project Manager and Product Development Manager in various facets of the textile industry. Whether putting together competitive Contract bid packages for major hotel projects, researching color & fashion trends to enhance new product launches, or working with suppliers to facilitate on-spec and on-time samples, I have a proven ability to resolve complex issues, coordinate with cross-functional teams, and implement tailored solutions to enhance customer satisfaction. My expertise is in trend analysis, cost optimization, and rebranding initiatives that enhance product visibility and revenue growth.
Personally, I’m an adaptable, empathetic, and collaborative professional with a passion for delivering exceptional client experiences, fostering long-term relationships, and driving customer retention.
During a recent career pivot as a successful Voiceover Artist, I had the pleasure of voicing many eLearning courses for Temple University and served as the female voice of a meditation app. Being “the voice that makes you feel like all can be right with the world” allowed me to explore my strong interest in voiceover while leveraging my project management, client engagement and creative problem-solving skills.
Skills and Areas of Expertise: Project Lifecycle Management, Market Trend Analysis, Vendor & Supplier Relations, Data-Driven Insights, Customer Success, Strategic Project Leadership, Upselling & Revenue Growth, Customer Engagement, Quality Assurance & Testing, Cross-Functional Collaboration, Interpersonal Communication, Strategic Planning.
Soft Home
Textiles, Licensed Children’s Soft Home, Craft, Custom Upholstery To the Trade, Contract Textiles.
Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Zoom, Slack, Canva, Smartsheet, AS400, Google Workspace
Experience
Amy Bermudez, LLC. ▪ Glen Ridge, NJ ▪ 2020 – 2024
Voiceover Artist & Audio Storyteller – eLearning & Meditation
- Operated from a professional, broadcast-quality home studio equipped with a Silver Series Vocal Booth and Source Connect, ensuring exceptional audio quality for every production
- Served as the female voice of the meditation app Mavy: Meditation & Goals, bringing calm to users worldwide
- Collaborated with Temple University to voice engaging and educational eLearning courses tailored to diverse audiences
- Provided compelling voiceover for a radio ad campaign for Vermont Interfaith Action, enhancing its message with a resonant and memorable delivery
- Specialized in meditation, eLearning, corporate narration, commercials, and public service announcements, adapting vocal styles to suit a wide range of projects and client needs
Project Manager
- Boosted Contract sales volume by sourcing high-quality custom fabrics, including domestic and European materials, and offering value engineering (VE) options, woven and print conversions, and wallcovering solutions
- Coordinated the development of custom wovens, prints, and wallcoverings tailored for the national Contract and Cruise sales teams, contributing to market differentiation
- Delivered exceptional sales support and client service by managing projects from Request for Quotation (RFQ) and pricing through to final delivery, ensuring client satisfaction
- Expanded Contract product offerings by establishing and nurturing relationships with new suppliers, enabling innovative design solutions and material sourcing
Project Manager
- Served as the dedicated project manager for eight sales representatives, managing an average of 50 concurrent projects involving custom fabric and bedding development
- Collaborated effectively with sales representatives, specifiers, and design firms to identify key project parameters, optimizing competitive advantages and securing business awards
- Ensured on-time sample production and model-room deliveries by proactively troubleshooting issues and maintaining clear communication among cross-functional teams
- Reduced quote turnaround time by creating a streamlined pricing solution for custom prints, integrating overseas cost components into a shareable template for internal stakeholders
- Coordinated closely with design and executive leadership to submit competitive samples and quotes for high-profile bid packages (Marriott, Best Western, Radisson, IHG)
Product Development Manager
- Led the full product life cycle, including development, costing, margin analysis, packaging, and quality approvals, ensuring timely execution and adherence to company objectives
- Developed a comprehensive product development calendar that maximized the $25,000 editorial budget, aligning product launches with market trends
- Rebranded product categories with innovative line extensions, updated packaging designs, and formulated strategic exit plans for underperforming SKUs
- Pitched licensing program with five new SKUs as part of the Top This!® Yarn line extension, to enhance brand visibility and revenue
- Revitalized the Editorial Design program, fostering relationships with key industry editors to promote new products through strategic print and digital media campaigns
- Secured 15 editorial placements in the first year and doubled that figure in the second year, significantly increasing brand exposure
- Recruited a global network of 25+ freelance designers, ensuring alignment with brand standards and project goals
Education
I have a B.S. in Textile Marketing & Management from Thomas Jefferson University in Philadelphia, PA.
