Amy Cardolino

Results-driven Human Services Professional with extensive experience in program management, housing services, substance use services, and behavioral health support. Skilled in overseeing daily operations, maintaining regulatory compliance, and leading case management initiatives for diverse and vulnerable populations. Dedicated to implementing evidence-based, trauma-informed, and harm reduction approaches to foster sustainable recovery, housing stability, and successful community integration.

Strong advocate for person-centered care and meeting individuals where they are to support long-term positive outcomes.

PROGRAM MANAGER - Veterans Inc - Worcester, MA

(2023-05)

• Coordinated and optimized operational tasks encompassing facilities, and maintenance to facilitate uninterrupted daily activities.
• Oversaw case management operations to enhance recovery support initiatives. Guided medication specialists in implementing effective treatment strategies.
• Maintain documentation, shift reports, payroll entries, audits, and other essential records accurately and on time.
• Engaged in state audits and accreditation inspections to uphold quality assurance and regulatory adherence.
• Managed admissions, maintained referral log, helped achieve operational success maintaining full resident capacity, advocated for equitable access and accommodations for all clients.
• Achieved operational readiness through consistent execution of monthly drills and successful completion of quarterly inspections.
• Fostered connections with community to enhance long-term business development.
• Increased resident satisfaction through effective communication and timely response to concerns or issues raised.

RECOVERY COACH - Worcester Healthcare for the Homeless FHC - Worcester, MA

(2021-12 - 2023-05)

• Facilitated street outreach and education on accessing detox, rehab, and emergency shelters. Provided assistance with calls for open availability. Offered trauma-informed care and advocacy during crisis interventions.
• Facilitated link recoveries by coordinating with internal and external therapy and psychiatry referrals as needed.
• Facilitated connections between recoveries and internal practice services to enhance recovery support harm reduction.
• Assisted nursing team at Xavier Center in prevention and education initiatives related to alcohol and drug abuse. Supported efforts to address sexual exploitation and STI infections. Aided in raising awareness about HIV and physical and sexual assault.
• Assisted patients by coordinating follow-up support with recovery providers and other agency resources.
• Cultivated and maintained strategic partnerships with detox rehabs, halfway houses, sober houses, shelters, and housing support agencies.
• Collaborated with multidisciplinary teams to create tailored care plans for clients, aligning with specific treatment goals and resource availability.

CARE COORDINATOR - Behavioral Health Partners of Metro West/ Spectrum Health Systems - Worcester, MA

(2020-05 - 2022-01)

• Collaborated with multidisciplinary teams to create tailored care plans for clients, aligning with specific treatment goals and resource availability.
• Facilitated effective dialogue between healthcare providers and patients' families to improve overall service quality.
• Evaluated client progress through consistent assessments and modified care strategies to ensure optimal support.

ASSISTANT PROGRAM MANAGER - Advocates Inc. - Worcester, MA

(2014-07 - 2020-05)

• Oversaw the delivery of direct support to Individuals living with PWS, SUD, Brain Injury and other Behavioral health Diagnose with daily living activities, ensuring personal hygiene, meal preparation, and household management.
• Collaborated with management to oversee training and evaluation of direct support professionals (DSPs). Developed and managed staff schedules to optimize coverage ratios and limit overtime expenses. Championed positive client and staff interactions to cultivate a supportive team environment. Led staff meetings and communicated essential policy updates effectively.
• Oversaw administrative and operational functions, maintaining precise documentation and timely submissions of daily notes and incident reports. Managed budgeting processes and client funds, while executing thorough financial audits to uphold fiscal integrity.
• Managed approximately 90 participants and treatment outcomes to support continuous improvement in service delivery.
• Fostered strong connections with community stakeholders, driving referrals and collaborative projects aimed at improving patient care.

Addiction Counseling - Center For Addiction Studies And Research

Certification of Attendance - Addiction Studies - Recovery Coach Academy (2016 - 2016)

CNA License - CNA/HHA - 3 Dimensions Healthcare