Amy Hopkins
Credit Collections Specialists
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About
Professional and results-driven Collections Specialist with over seven years of experience working in high-volume call center environments. Skilled in delivering exceptional customer service through inbound calls and digital channels, with proven expertise in utilizing CRM systems such as Salesforce to effectively manage complex member inquiries. Dedicated to providing accurate and courteous service, while consistently seeking opportunities to identify financial sales prospects that enhance the member experience in the banking industry.
Experience
Banking & Financial Services: Banking experience, loan servicing, default services, loss mitigation, investor guidelines (Fannie Mae, Freddie Mac, FHA, VA), accounts receivable, debt recovery, and payment negotiation.
Education
High School Diploma 1981-1985
