Amy Medina

Dedicated healthcare administration and patient services professional with over six years of experience in admissions, customer relations, healthcare support, and office administration. Experienced in patient communication, scheduling, record management, admissions processes, insurance and financial aid discussions, and maintaining confidential information in compliance with privacy standards. Fully bilingual in English and Spanish with strong interpersonal, organizational, and problem-solving skills.

Currently pursuing a Health Sciences degree at Henry Ford College with the goal of becoming a Registered Nurse (RN). Passionate about providing exceptional patient experiences, supporting healthcare teams, and contributing to quality patient care through efficient administrative operations.

Admissions Representative - Michigan College of Beauty - Monroe, MI

(2023-03 - 2026-06)

• Manage admissions processes and maintain accurate student records.
• Conduct informational presentations and one-on-one consultations.
• Coordinate appointments, campus visits, and enrollment activities.
• Educate prospective students regarding program requirements and financial aid options.
• Maintain professional communication with students, families, and community partners.

Customer Service Representative - Walgreens Boots Alliance - Chandler, AZ

• Assisted patients with prescription-related inquiries and appointment coordination.
• Verified information and maintained confidential records.
• Provided exceptional customer service while supporting healthcare-related programs.

Customer Service Representative - Backyard Products LLC - Monroe, MI

• Managed customer accounts, documentation, scheduling, and order processing.
• Maintained accurate records and resolved customer concerns efficiently.

Health Sciences Program - Registered Nurse (RN) Career Path - Monroe County Community College (2025)

Cosmetology Program - Michigan College of Beauty (2018 - 2018)