Alexandria Jeffries

Insurance and customer service professional with claims-adjusting experience, patient admissions, high-volume customer contact, data entry, payment processing, and administrative support. Experienced in reviewing and updating claim information, coordinating inspections, communicating with customers and insurance companies, issuing payments, and routing claims to the appropriate departments. Known for accuracy, professionalism, reliability, and strong customer focus.

Patient Access Representative – Admissions - Baptist Hospital - Memphis, TN

(2023-09)

• Obtain and enter accurate demographic, financial, and clinical information to create medical and financial records.
• Apply financial guidelines to determine and collect patient liability and support accurate upfront collections.
• Register patients accurately and efficiently to maintain data integrity and facilitate claims processing.
• Provide prompt, courteous service while helping expedite patient flow.
• Perform health screening and other assigned admissions and administrative duties.
• Handle billing and coding information as part of the patient access process.

Insurance Claims Adjuster - Crawford & Company ( contract with State Farm) - Bartlett, TN

(2023-07 - 2023-08)

• Managed inbound and outbound customer contact and provided professional claims support.
• Reviewed and updated claim information for accuracy and completeness.
• Transferred or reassigned claims and calls to the appropriate department.
• Scheduled appointments and assigned inspections.
• Prepared and sent appropriate correspondence to customers and insurance companies.
• Issued appropriate payments to customers and repair facilities.

Insurance Claims Adjuster - Crawford & Company ( contract with State Farm) - Memphis, TN

(2022-10 - 2023-05)

• Established and maintained claim records while reviewing and updating claim information.
• Handled inbound and outbound customer contacts and routed claims or calls appropriately.
• Scheduled inspections and assignments and coordinated claim-related appointments.
• Prepared correspondence for customers and insurance companies.
• Issued appropriate payments to customers and repair facilities.

Part-Time Student Monitor - Libertas School of Memphis - Memphis, TN

(2022-01 - 2022-08)

• Supported classroom operations, assisted students, and provided coverage for lead teachers.
• Maintained organized office supplies and completed printing, copying, filing, and administrative tasks.

Owner / Customer Service & Operations - AN-RJ Creations, LLC - Memphis, TN

(2020-08 - 2022-01)

• Managed customer service, inventory, order fulfillment, payments, refunds, phone calls, and email communication.
• Ordered and checked inventory, packaged and delivered orders, and resolved customer needs.

Warehouse Supervisor - Staff Management / SMX - Memphis, TN

(2015-03 - 2020-08)

• Supervised employee production and attendance while enforcing policies and procedures.
• Tracked employee information, communicated daily goals, and maintained quality standards.
• Routed emails, notes, and messages to appropriate personnel and departments.

Store Manager - Simple Mobile - Memphis, TN

(2010-03 - 2015-01)

• Managed customer information, staffing, training, inventory, sales, payments, and daily store operations.
• Hired, trained, and evaluated personnel and maintained a customer-focused environment.
• Processed cash, check, and credit-card transactions accurately and handled customer inquiries.

Bachelor Degree - General Studies - Allied American University (2012-01 - 2014-12)

High School Diploma - Craigmont High School (2001-08 - 2004-05)