Sharonne Robinson

Experienced and dedicated Patient Access Representative with a strong background in patient registration, insurance verification, and front-line customer service in high-volume healthcare environments. Known for maintaining accuracy, ensuring compliance with HIPAA, and enhancing the patient experience from first contact through service delivery.

Surgery Admission Representative - Surgical Specialty Center of Baton Rouge - Baton Rouge, LA

(2024-12)

• Manage pre-admission and day-of-surgery registration ensuring accurate entry of patient demographics and insurance information.
• Coordinate with insurance providers to verify coverage and facilitate billing processes.
• Educate patients on upcoming procedures, distribute necessary documentation, and provide support with inquiries.
• Maintain strict confidentiality of patient records in accordance with HIPAA standards.

Patient Access Representative - Our Lady of the Lake Regional Medical Center - Baton Rouge, LA

(2023-10 - 2024-12)

• A Patient Access Representative employed in a Trauma I Hospital Emergency Department.
• Facilitated and welcomed and easy access to the facility and responsible for establishing an encounter with all patients for hospital service.
• Ensure all data entry was accurate and complete, including demographics and financial information.
• Verified insurance and authorization of coverage for services, and collected all copay as needed.

Executive Assistant / Project Manager - The Honor Society of Phi Kappa Phi - Baton Rouge, LA

(2022-11 - 2023-09)

• Assisted CEO of the organization.
• Performed administrative duties, managed calendar schedules and travel expense reporting.
• Scheduled Board meetings, and recorded board minutes.
• Monitor project progress from start to finish.
• All other administrative duties, i.e., front desk, vendors and visitors to office as requested.

Executive Assistant to Principal - CSRS, Inc. - Baton Rouge, LA

(2022-03 - 2022-11)

• Provided high-level administrative support and assistance to the executives and/or other assigned leadership staff.
• Heavily focused on management of schedules and emails of the executives
• Performed clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.
• Arranged travel and accommodations.
• Scheduled and attended meetings on behalf of executives, taking notes, and recording minutes.
• Received incoming communication or emails on behalf of senior staff, reviewed contents, determined the importance and summarized, and/or distributed to the appropriate staff.
• Performed office tasks including maintaining records, ordering supplies and performing basic bookkeeping.
• Performed other related tasks as assigned.

Operations Administrative Assistant-CEO - Volunteers of America - Baton Rouge, LA

(2020-05 - 2021-08)

• Managed COO and primary lead calendar for all Directors/Executive Team Members.
• Assisted the Sr. Management Team with travel arrangements, purchases and expense reporting.
• Work collaboratively with Sr. Management to ensure all official agency documents, grants, licenses, contract renewals and agency credentialing/re-credentialing were completed and properly executed.
• Worked with the Accounting Team to ensure Program Directors were meeting budget deadlines and budget meetings.
• Created and modified documents; invoices, memos, letters, Powerpoint and presentations.
• All other duties as assigned by CEO and COO

Senior Administrative Assistant-Chief Operating Officer - Volunteers of America - Baton Rouge, LA

(2013-05 - 2018-12)

• Managed COO and primary lead calendar for all Directors/Executive Team Members.
• Assisted the Sr. Management Team with travel arrangements, purchases and expense reporting.
• Work collaboratively with Sr. Management to ensure all official agency documents, grants, licenses, contract renewals and agency credentialing/re-credentialing were completed and properly executed.
• Worked with the Accounting Team to ensure Program Directors were meeting budget deadlines and budget meetings.
• Created and modified documents; invoices, memos, letters, Powerpoint and presentations.
• All other duties as assigned by CEO and COO

Bachelor of Arts - Business Administration - Ashford University