Amy Melesse

Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals and recording night and mail deposits. Answers questions in person or on telephone and if need be redirects customers to a branch representative. Records transactions by logging cashiers checks, money order and preparing currency transaction reports.

CSR/Teller

(2022-08)

• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals and recording night and mail deposits.
• Answers questions in person or on telephone and if need be redirects customers to a branch representative.
• Records transactions by logging cashiers checks, money order and preparing currency transaction reports.
• Completes special requests by closing accounts, taking orders for checks, opening accounts and providing special statements, copies and referrals.
• Complies with bank operations and security procedures and dual control
• Maintains customer confidence and protects bank operations by keeping information confidential.

Babysitting/Nanny - Self employed

(2017-04 - 2022-08)

• Cared for children varying from age 7 months to 10 years.
• Prepared food and drinks for children
• Provide a warm, caring and safe environment from my home
• CPR/First Aid certified
• Provided before and after school care

Branch Manager - Foundation Bank

(2009-05 - 2017-01)

• Oversee daily operation of the Branch
• Responsible for hiring, Scheduling, Training and supervising daily performance. Conduct employee performance evaluations as prescribed and control staffing.
• Balance the budget & exceed my goal last year and the current year by bringing in new business.
• Marketing and promotions.
• Daily monitoring of AML, BSA and OFAC
• Monthly Branch audit and audit reviews of each branch.
• Established targets and designed strategies to achieve them on time monitored on latest government rules and regulations to keep policies in order.

Front Office Manager - Radisson Hotel Riverfront

(2007-01 - 2009-01)

• Provided overall leadership, guidance and direction to the hotel management team to provide the highest quality in standard and service.
• Dealing with customer complaints and comments.
• Responsible for training new employees.
• Managing budgets and financial plans as well as controlling expenditure.
• Planning work schedules according to budget.

Administrative assistant - Remax

(2003-01 - 2007-01)

• Answering phones and setting up agent showings.
• Ensure excellent Customer service experience
• Direct business relations and distribution of company literature to stimulate client interest and sales leads
• Responsible for account payable and account receivable.

Front Desk Manager - Four points Sheraton

(2000-01 - 2003-01)

• Manage day to day operation of the front desk of a 236 room property.
• Coordinated, directed and managed the staff and hotel operations to achieve profitability, guest-satisfaction and efficiency while maintaining standards set by the company.
• Helped the sales team by bringing sales leads
• Inventory and ordering of supplies.
• Responded to every customer service survey.
• Responsible for hiring, Scheduling, Training and supervising daily performance.

Associate Degree - Business - American intercontinental University

Digital University