With over 20 years of experience in scaling teams, optimizing processes, and leveraging technology to drive results, I am the go-to when organizations need to turn strategy into action. My expertise lies in translating stakeholder needs—whether from business leaders, internal teams, or customers—into clear business requirements. Then collaborating with design and development teams to deliver exceptional, user-centered products.
With a strong background in operations, I combine strategic thinking, project management, and operational excellence to lead cross-functional teams through complex challenges, fostering a collaborative, results-driven environment.
- Product & Program Management: Digital Health Product Lifecycle, Agile & Lean (Scrum, Kanban), Technical Requirements & Documentation, QA & UAT, Advanced Certified Scrum Product Owner (Scrum Alliance)
- MedTech & Regulated Environments: Bluetooth-Connected Devices, FDA-Regulated Product Development, Quality Management & Compliance
- Operations & Customer Experience: Customer Onboarding & Engagement, Customer Support Infrastructure, Workforce Management & Scaling, Process Optimization
- Leadership & Collaboration: Cross-Functional Team Leadership, Stakeholder Alignment, Vendor Management, Change & Crisis Management
- Tools & Technologies: Jira, Azure DevOps, AWS, Zendesk, Figma, Smartsheet, Asana, Slack, Microsoft Office Suite
I’m deeply passionate about products and services that directly enhance people’s lives, particularly in the healthcare sector. Outside of work, I enjoy experimenting with new recipes, fundraising for Seattle Children's Hospital, and tackling home remodeling projects.
