Amyah Lowe

Customer Service and Account Resolution Specialist with over five years of experience delivering exceptional support in high-volume, fast-paced call center and remote work environments. Proven ability to manage 60–80 customer interactions daily while meeting quality, compliance, and customer satisfaction goals. Experienced in account management, billing support, policy servicing, documentation, conflict resolution, and CRM systems.

Seeking a fully remote Customer Service, Collections, Account Resolution, or Member Services position.

Licensed Insurance Agent - Progressive Insurance - Remote

(2023-02)

• Managed 60–80 customer interactions daily while consistently meeting quality, productivity, and customer satisfaction goals.
• Resolved billing, policy, and account concerns using active listening and problem-solving.
• Processed account updates and documentation accurately using CRM and insurance systems.
• Maintained compliance with company policies while protecting confidential customer information.

Licensed Insurance Agent - GEICO

(2021-10 - 2022-09)

• Handled high-volume inbound customer calls involving billing, policy servicing, and account maintenance.
• Educated customers on coverage, payments, and policy changes.
• Resolved escalated customer concerns professionally while documenting all interactions.
• Met productivity and quality expectations in a fast-paced call center.

Medical Screener - BioLife Plasma Services

(2022-09 - 2023-02)

• Maintained confidential records with accuracy.
• Delivered compassionate customer service while following compliance standards.

Shift Supervisor - Krispy Kreme

(2019-02 - 2021-03)

• Led daily operations and coached employees on customer service.
• Managed scheduling, cash handling, inventory, and customer issue resolution.

Nursing - Central Georgia Technical College