Anastasia D.

Proactive and results-driven property management professional with a strong background in operations, leasing, and resident relations. Skilled in fostering positive community environments, streamlining processes, and supporting team success to enhance property performance and resident satisfaction.

Leasing Professional - Carter-Haston - Fort Lauderdale, FL

(2025-11)

• Curated bespoke property tours and delivered white-glove service to discerning clientele.
• Led strategic lease negotiations and renewals to maximize retention and asset performance.
• Leveraged market intelligence to position assets competitively within the luxury segment.
• Maintained impeccable presentation standards through proactive unit inspections and coordination.
• Cultivated lasting relationships with residents and ownership, ensuring an elevated living experience.

Leasing Manager - RPM Living - Fort Lauderdale, FL

(2025-06 - 2025-11)

• Oversee day-to-day leasing operations to achieve optimal occupancy and revenue goals.
• Train, motivate, and supervise leasing staff to ensure consistent performance and exceptional customer service.
• Develop and implement marketing strategies to attract qualified prospects and retain residents.
• Review applications, leases, and renewals for accuracy and compliance with company and Fair Housing standards.
• Partner with maintenance and management teams to maintain curb appeal, resolve resident concerns, and support property success.

Assistant Property Manager - American Landmark - Plantation, FL

(2023-11 - 2025-06)

• Audited and executed leases with precision, ensuring full compliance and accuracy.
• Maintained comprehensive records of payments, delinquencies, and inspections.
• Delivered elevated resident service, resolving leasing, rent, and maintenance matters with discretion.
• Directed renewals and negotiations to maximize retention and revenue.
• Upheld asset standards through proactive maintenance oversight and policy enforcement.
• Fostered trusted relationships with residents and ownership, ensuring seamless operations and an exceptional living experience.

Leasing Consultant - American Landmark - Plantation, FL

(2021-03 - 2023-11)

• Delivered elevated customer service, addressing inquiries and resolving concerns with professionalism and discretion.
• Conducted market analysis and monitored competitor activity to inform pricing and positioning strategies.
• Coordinated pre–move-in inspections and collaborated with maintenance to uphold community standards.
• Managed resident retention efforts, including renewals and lease negotiations.
• Maintained meticulous records of leasing activity, traffic, and occupancy metrics.

Customer Service Representative - Chewy, Inc. - Hollywood, FL

(2018-06 - 2021-02)

• Operated in a 24/7 call center location.
• Ensured customer satisfaction by listening and coming to a resolution that best fits the customer's needs.
• Demonstrated world-class customer service while assisting with a sale or returning an item.
• Hand wrote cards to customers for various reasons such as a new family addition or condolences of a loss.
• Helped up to five customers simultaneously via chat support.
• Engaged with and demonstrated customer service and conflict resolution via written communication through the social media outlets; Facebook, Instagram, Twitter and YouTube.

Associate in Science (A.S.) - Fashion Design - Art Institute of Fort Lauderdale (2015-03)