Customer Service
Send a job offer directly to this candidate
Dynamic and results-driven professional with a proven sales and client relationship management track record. I seek to leverage my extensive experience in customer service and personal training to drive client engagement, foster long-term relationships, and achieve sales targets. Committed to delivering exceptional service and tailored solutions that meet client needs and enhance their overall experience.
I have over 8 years of experience in customer service and personal training, which has allowed me to develop a diverse skill set.
Currently, I work as a Front Desk Associate at Maxwell Kates, Inc., where I deliver outstanding customer service by managing tenant and guest inquiries. I utilize software like Microsoft Excel and Building Link to enhance operational efficiency and actively seek feedback to improve service quality.
As a Personal Trainer at Crunch Fitness, I market and sell personalized training programs, design customized fitness routines, and maintain a motivational environment for my clients. I track their progress using Microsoft Excel to showcase tangible results.
Previously, I worked as a Personal Trainer at Equinox, where I developed personalized fitness programs, conducted assessments, and provided nutritional guidance, focusing on client retention and satisfaction. I also spent time at New York Sports Club (NYSC), designing individualized training programs and fostering a supportive environment that led to high client satisfaction.
Earlier in my career, I served as a Warehouse Operations Clerk in the U.S. Marine Corps, where I managed an inventory valued at over $2.3 million with zero losses and collaborated with a team to streamline operations.
I am currently pursuing a Bachelor's Degree in Biology and hold certifications as a Personal Trainer and in First Aid and CPR. Being bilingual in English and Spanish allows me to communicate effectively and engage with a diverse clientele.
I am currently pursuing a Bachelor's Degree in Biology and hold an Associat's Degree in Liberal Arts and Writing (Borough of Manhattan Community College), certifications as a Personal Trainer and in First Aid and CPR. Being bilingual in English and Spanish allows me to communicate effectively and engage with a diverse clientele.