Andre Moaney

Full-time, 40 hours/week.

Order to Cash Specialist / Account Manager - Genpact - Atlanta, GA

(2024-11)

Full-time, 40 hours/week.

• Proficient in SAP, Oracle, and NetSuite ERP systems.
• Produced regular management reports on key metrics (aging reports, DSO, order backlog), providing actionable insights for performance improvement.
• Proactively identified and resolved order discrepancies, reducing customer disputes by 10%.
• Resolved delayed payment issues, improving cash flow by 5%.
• Collaborated with sales, customer service, and finance teams to ensure smooth order flow and resolve billing issues.
• Monitored accounts receivable and followed up on overdue payments.

Process Associate - Marcus by Goldman Sachs - Atlanta, GA

(2023-07)

Full-time, 40 hours/week.

• Maintained customer accounts and provided financial advice on investment savings accounts.
• Reviewed investment applications for approval or denial.
• Managed fraud alerts and identity theft cases on investment accounts.
• Managed confidential paperwork in compliance with federal privacy policies.
• Managed dispute claims and Apple Wallet customer credit card accounts.

Loss Mitigation Specialist - Infosys BPM - Atlanta, GA

(2021-01 - 2023-07)

Full-time, 40 hours/week

• Provided customer service to clients and vendors, demonstrating effective communication and decision-making skills.
• Managed 120+ delinquent, skipped trace, and foreclosure accounts, consistently exceeding monthly goals by 150%.
• Reviewed foreclosure affidavits and executed documents to proceed with foreclosure.
• Managed a call queue of 15–1,500 delinquent accounts.
• Assisted 70+ borrowers and realtors with loan modification programs and 180-day repayment plans.

Bank Teller and Customer Service Representative - TD Bank - Parsippany, NJ

(2018-01 - 2021-12)

Full-time, 40 hours/week

• Established rapport with 110+ customers, providing personalized service.
• Reconciled cash drawer and ATMs, handling $33K+ daily with zero errors over three years.
• Promoted to Customer Service Representative for accountability and customer-focused service.
• Assisted with audits and daily vault balances exceeding $60K.
• Encouraged initiative-taking banking and connected customers with account managers and loan officers.
• Recommended bank products, increasing sales by 12% in one quarter.
• Executed 30+ weekly cashier's checks, money orders, and savings bonds.

Bachelor of Arts - Communications - Kean University (2018)